Can you take a picture of this room and the machine? It sounds like a sump pump. I would also contact the city, since neighbors are experiencing this, and ask about plans to remedy the flooding that’s affecting multiple homes.

Your parents asking others for advice - Neighbors??

If not, then I'd start asking the neighbors what they have done to prevent this.

It sounds like a sump pump, which should take care of the water, but, also sounds like there is a major sewer problem there too, if you are getting toilet paper in the pump mechanism. It also sounds like your parents are not hiring the right people to get this situation taken care of.

We so far have had 5 water floods. In all 5 instances, water flooded from this one room where when you open the door, the floor in that area has like concrete and stone crack on it unless you put a cover over it. Water came from the shower drain as well in the bathroom in the basement so water is flooding from 2 different places. In 3 instances, water flooded only from that room and not the shower drain.

Name of that $200 machine is called The Drummond Submerisible Sump-Effluent Pump. We have that installed already. When there was lot of water coming out and flood, one of my parents was scooping as much water into a bucket and trash can. Was told the machine was working but it an't drain all the water out because there was too much water. Does that make sense?

My parents asked for advice from neighbors a while back already once this happened the first time. We bought that sump pump. Then we had them do this thing where it cost $1600 or so. But a week later or so, water was flooding out of our shower bathroom drain. That person came over and then noticed paper was stuck. So that person said since we had that $1600 thing installed, I'm not sure if it's even a thing or not as I wasn't here for it, he said you can't flush toilet paper which we thought was ridiculous. So he then uninstalled it and we are out the money for installing that because we have to flush toilet paper.

The sump pump couldn't take care of the amount of water that was coming out of there. I think is is a sever problem as well. The water was dirty and disgusting. Someone said the $1600 machine or process we did, some of those don't allow you to flush toilet paper but some do?

The thing now is they ask neighbors again and someone else said they have like 2 sump pumps installed? But would buying a 2nd one installed right next to the current one help or not? We were shown picture of the 2 sump pumps another neighbor uses and it cost much less than $200 or so. The other thing is this. I think our pipes are really old and might need replacing?

My parents say besides buying another sump pump, they could pay $1500 for someone to snake drain the pipes? Would that work? The other thing they said is they could replace pipes but that would cost a lot of money like $6000 or 5 figures?

The thing is I don't think every house in my area has this issue. I think my neighbor only had this issue 1 time but it's maybe because they got pipes replaced or cleaned several years ago? I do know lot of neighbors had water flooding as well but some of them do not have a sump pump. I think another neighbor doesn't have this issue because they snake drain their pipes few years ago or so?

The issue is if there is going to be heavy rain, my parents say they have to be in the basement and at that room in the basement and the shower to immediately scoop up the water that is coming out otherwise water would get everywhere.

Are you on sewer or septic. Is the shower a grey water shower that empies in ypur yard.

I would start with the shower, the source of the water. Trace the shower to discharge.

" Then we had them do this thing where it cost $1600 or so. "

What would this be? I would get a hold of a good highly recommended local plumber to evaluate the entire house. No one here can tell you if a second sump pumb would help or not. Where is the current sump pump pumping the water? To a drain? Out the door door or window? You need someone onsite to help evaluate this as your lack of knowledge is not making this any easier over the internet. You tell us one room and when you open the door the water comes out. That tells us nothing really. Get someone in there to evaluate now as if you have this much water there must be mold and that is no good for anyone living there.

That is one long post, for sure. It sounds like $200 is a sump pump. The question is, was it installed correctly?

$1600 is the interior perimeter drain...again was it installed correctly?

A high water table, poor soil condition, clogged overflowing gutters, back-pitched grade, etc could cause water intrusion.

I have seen water intrusion into basements due to clogged and overflowing gutters. They were given 10k to install a perimeter drain, and all it took was cleaning the gutters.

I have seen situations where landscapers remove grass near the foundation, create grade depression near the house along the foundation, and fill it with mulch and the water sits under the mulch and sips into the basement.

Use @ millworkman suggestion to get someone out there to evaluate outside conditions, find out from the town if there is a seasonal water table, etc, and take it from there.

Good luck

Here are the pictures of that room in the basement that has that Drummond Submerisible Sump-Effluent Pump put in. Is it installed correctly based on the picture?

In the first 5 pictures, that is how it looks. In some of those 5 pictures, I put the Drummond Submerisible Sump-Effluent Pump to the side so you could see how it looks under it. The water is coming out from those 2 spots where there are holes and the other spot it is coming out from is from picture 6, 7 and 8 where you see that cylinder so water is coming out from 3 areas.

In pictures 6, 7 and 8, we removed the cover temporarily and notice those 2 things installed? One is that black circle thing and the other is that white cylinder thing? That is the $1600 things that was installed. When water floods, water comes out from that cylinder thing. So water is coming out from 3 holes. But as I said we have that Sump Pump that covers those 2 holes but it isn't big enough? Then we have water that comes out from the bathroom shower drain in the other side of the bathroom as well we there is flooding on both sides of the basement if the flood is big. I didn't take a picture of our shower drain since it's a regular shower drain the way you expect it to look.

The last picture is what another person we spoke to said he would install and that would cost $5000 to install and it would fix all these issues. That picture is a machine that they installed in someone else's basement I believe most likely though not sure if it's a building or house. I do not know the name of that machine in the picture. Anyone know the name of that machine from the last picture?

What are the options now? The only options it seems to be would be pay $5000 for that person to install that machine and fix everything... that person said they would take out that Drummond Sump Pump and also remove everything under it like the $1600 thing that was installed by the previous person. At the moment, the person who installed that $1600 undid it not long ago after installing it but didn't remove it because we have to flush toilet paper. I believe that person said the sump pump we have is way too small which is why it couldn't handle the water. The other option would be buy another sump pump so there would be 2 sump pumps ? What about snaking the pipes? What about replacing the pipes? That last option would cost 5 figures? I do know that the pipes in the house are really old.

My Mother had to get a second sump pump, her house was lower than the road and water would come into basement.

Okay so would that work in this situation or not? What about paying someone $5000 to fix this whole issue? That person said they would remove everything that is there including the $1600 thing that was installed earlier by the other person and then install the machine from the last picture. The thing is we don't know anyone that has done something like this so we would want to know if anyone has experience with this?

When we had someone install the thing for $1600, we knew one person in our neighborhood who had it installed a while back. They didn't have any flooding. However, when we asked them afterwards few questions, I believe they said they never flush toilet paper in the toilet and said they checked the thing so often as well. So had we know we couldn't even flush the toilet if you install that $1600 thing, we would never have done it in the first place.

As of now, what are our options? Can we pay someone to snake the pipes? How much would that cost and is it effective? What about buying another sump pump? However, wouldn't we need a much bigger one? The drummond one we have is too small maybe?

Your pump is not deep enough to begin with.

You're babbling on with statements that make no sense with little usable information, and you fail to answer questions people ask.

You said; "Water came from the shower drain as well". The only way this would happen is a sewer backup, so the question - "IS THE HOUSE ON A SEPTIC SYSTEM OR A CITY SEWER SYSTEM?" Answer the question! No rambling on for three paragraphs, just a simple answer, septic or city.

An effluent pump is for lifting gray water with small solids in it. If the water was just from ground water all that would be needed is a regular SUMP PUMP, so the reason for a effluent pump needs clarified and makes no sense. If you're pumping black water containing poop and toilet paper the pump needs to be a sewage lift pump.

Is there a toilet and shower in the basement? The NO toilet paper comment along with an effluent pump suggests it's a sump to discharge gray water up to a sewer line above the basement floor, and if this is the case it's not a sump to eject raising ground water out of the basement.

Until you can communicate what you have NO ONE can give you advice. The two bozo's running around the neighborhood making a living drying out wet basements would lose a bundle fixing your problem, so find another person to evaluate what you have, what the problem is and how to fix it who are not affiliated with the two bozo's.

I am not sure if it's septic or system but I'm pretty sure it's city sewer system. How would I know for sure? I am pretty sure it's on sewer system.

The Drummond sump pump was recommended by that person a while back to have it installed and that would solve the issue. Once another flood happened and it didn't work, they installed the $1600 thing. The $1600 thing is in pictures 6, 7 and 8. The black circle thing and the white cyclinder. Then they undid it because we had water coming out of shower drain and that guy said it was because we flushed toilet paper. Then we said so we can't flush toilet paper and that person said no. So had he told us this before, we would never have him install it. I'm not even sure if he knew you couldn't flush toilet paper after installing the $1600 thing? But should he had known that before? So he undid the $1600 thing but didn't uninstall it.

Yes there is a toilet and shower in the basement.

We so far only had 1 person do all this. Well he has a few workers that help him.

The person that is charging 5k for the last picture and said it will fix all the issues, we had him do previous work for other things and everything he did was good. I believe that person is really good because he charges higher prices than other people who do work in the house. So you are saying the person that says that they can fix it for 5k with installing that last machine in the picture, that isn't going to work either? Do you know what they are going to do? They just said they going to install that thing and remove everything that was done before this.

Okay if the pump is not deep enough to begin with, what about buying 2 of them? Or a bigger large one? Buy 2 larger ones? What are the options here?

The other thing is that guy said for 5k, he said it would take him 2-3 days for him to do all this. So does that give you a clue to what this might be? He said he would be doing this whole job by himself.

I believe the new guy will dig a hole about 2 feet deep and put a sump pit in the hole, then he is going to put a sump pump in the pit to pump out the water when the water level rises. Yes it will work, but it's not worth $5,000 worth of work, you are getting screwed so get more bids.

The little 1/4 HP is from harbor freight and worth about $140 dollars, so he ran a garden hose and plugged it in. You got screwed and with the pump and hoses it was a $400 to $500 dollar job at the MOST and not $1600. Where did the bozo run the garden hoses?

I'm fairly sure I know why your shower drain backed up now but first tell me where he ran the hoses. This is a simple question and doesn't require a paragraph to tell me. When you have a sump pit with pump installed do not drain it into your sewer system but to the outdoors, there is a reason but I'll wait until you tell me where the bozo ran the garden hose from your $1600 machine (which sells for $139.)

The little Drummond sump pump cost a bit under $200. Yes that is correct. I just said it was a $200 or under machine. He bought the machine himself for us. Then he installed it for us. The total we had to pay for it was few hundred dollars which is around 400 to 500 dollars or so I believe which is what you say it should cost. It did not cost $1,600.

$1,600 is the 2nd job he did... well technically he hired some workers to do that $1600 2nd job. The $1600 job is in the 6th, 7th and 8th picture but the best picture of it is the 8th picture. You see that small white cyclinder in 8th picture next to the black circle? That is the 2 things that were installed that cost $1600. The 6th and 7th picture of it is not that good because I took the picture from the top of it.

I have no idea where he ran the garden hoses. I wasn't here when he and his workers did either of these 2 jobs. I just asked this question to my parents and they said it's at the front of the house where that room is close to and he ran it towards the public street. Is that the answer you are looking for? The $1600 job didn't involve the $140 sump pump... it has to do with that black circle and small white cylinder. The $140 sump pump job which was the 1st job they did, I think they charged $400 to $500 as you would expect it. The $1600 was the installation of the black circle and small white cyclinder but we had him undo it because it would mean we can't flush toilet paper.

So that new guy that said 5k, how much should that job cost? Would that job work or not based on what I described?

We want to fix this issue but no clue what to do. So we buy a 2nd sump pump or buy 2 new sump pump but bigger ones?

$3 grand. Ok, outside is good.

Okay so you say the new guy said the job he would do should cost around 3k and not 5k. Okay. But would you recommend it? So all the other details I gave make sense?

What exactly is the name of that $1600 job that guy did where he installed that black circle and that small white cylinder? He then undid it afterwards since we want to flush the toilet.

At the moment, my parents spoke to the same guy who did the 1st 2 jobs and said he can fix everything now and he has another idea that would fix it. They said he would do this below.

Compact the manhole outlet with a plastic cover.

Will that work or not? Or is what the new guy said that will cost 5k but you say worth 3k better? I have no idea how much the compact the manhole outlet with a plastic cover would cost.

They told me that same person who did the previous 2 jobs is going to buy 2 of those white cylinder things like in picture 8. Put each of those 2 white cylinders over the 2 drains in picture 2. Then with all these 3 white cylinders, he is going to cover each of these 3 white cylinders with a plastic cover each. Does that make sense? They said this wouldn't cost that much money and probably like $100 or so for him to do that.

They said he thought of that as an idea so that way the water won't come out. They also said they would maybe snake the pipes and said they going to snake or cut something in the back of the house as well. Do you know if that would work? I said that idea doesn't sound it would work because if it was that simple, someone on the forums who have suggested this idea?

For the umpteenth time, find another plumber to come in and acess the issue. This guy is throwing your dollars at something he has no idea what the issue is. And your not understanding and even being able to tell us any solid info is just obliging him and pissing away dollars and time. If you have water (or gray water) over flowing you either have or will have mold. Stop screwing around and find someone who can actually help you.

Does anyone have opinion on this?

Kevin and Millworkman have told you. We can't see what is happening in your basement. We can't tell anything from your vague descriptions of the "$200 thing and $1600 thing". For all we know, you have a plugged drain and just need to get it cleaned. If I were you I would start with an experienced local plumber. If it is not a plumbing problem then you need to get a mitigation specialist who is familiar with the area to take a look at it and recommend a real solution. Nobody on this forum can solve your problem without a clear understanding of what the problem is.

The $200 thing is very obvious. It's that Drummond 1/3 pump. It cost around that and few hundred dollars more for installation.

The $1600 thing is the black circle and that small white cylinder that is in picture 8. That is what got installed for $1600. We then had the guy undo it because water flooded from the shower and that person said it's because of toilet paper stuck.

They had 1 person did a few jobs already. Then there is that other person who said they can fix everything for 5k. We had other advice from neighbors and they said try bumping another pump so there is 2. They have flooding as well with the water.

" Then there is that other person who said they can fix everything for 5k. "

We. Still. Do. Not. Know. What. The Problem. Is. Until you can get 3 people to tell you this is your issue and for X amount of dollars I can fix it, you are peeing into the wind and will continue to be here stating the same thing over and over.

In other words get it in writing what they are going to do exactly to fix problems with a $$ on how much each item will cost. Take notes when they explain what they are going to do and if you don't understand, ask. Maybe even have them draw out on a piece of paper explaining what will be happening. And what they will do to guarantee this plan actually fixes your problems.

The first person who done the first few jobs, they would never tell exactly what is the price every single time. They would give an estimate of it unless the cost is a lot more. So the $1600 thing, we were aware of that price because it is higher than your normal cost.

The other person who said they can fix all that for 5k, they said they will do everything and fix it for 5k and that is all. That person didn't even really wanted to send a picture of that machine that they would install as in picture 9. That person said I take care of it for 5k.

The issue is the big spot is too big which is why too much water is overflowing. The drummond 1/3 pump isn't big enough to handle all the water that comes out.

Good luck with you water issues. I give up.

How old are you Michael? I believe you're trying to help out Mom and Dad and a very nice thing to do but you don't understand what we are saying so you will not be able to help them Fix the flooding. This is what you need to do,

Tell your parents they are getting royalty screwed by these people, takin' to the cleaners, swindled. Tell them to call an actual plumber and they can fix the problem because an actual plumber will know what to do. It kind of sounds like everyone on your block is getting screwed royal by these bad people if they all use the same crooks, and reminds me of a Twilight Zone episode where the town people's minds are controlled by cheating handy man aliens.

Tell the Parents to never let those bad alien people into the house ever again! They are bad crooks taking Mom and Dad's money and why you get crappy presents for xmas and birthdays.

Okay so I made a mistake with the name of that first job $200 hp 1/3 drummond sump pump which I thought it was. That wasn't the machine in the picture.

The name of it is Everbilt 1/4 hp submersible pool cover pump. But does that matter that much? It cost $200 and few hundred dollars for that person to do the installation. That is the machine in the first few pictures.

https://www.homedepot.com/p/Everbilt-1-4-hp-Submersible-Pool-Cover-Pump-HDPCP25/323282107

Hi. I'm pretty sure I'm older than a good amount of people who posted in this thread and even this forum. The reason why I can't describe these things well is because I never lived in a house except their house when I'm visiting. I never done any house or apartment fixtures ever.

I live in apartments so I never had these issues or have to deal with any of these issues. Thus that is why when people ask me specific questions, the answers I give are very vague because I don't know much about these things. If I have issues in my apartment, I usually can't fix it and then find someone to fix these issues. So since it's a house issue, I can't really describe things well except take pictures.

I did tell them these jobs probably aren't going to work. The issue is they don't want to spend a ton of money to fix it like how you people are saying it cost at least 20k to get it fixed. So they are doing different things that might work though most people here say it won't.

MICHAEL. For God's sake, call a reputable plumber and the city/town DPW and inspector. This is going to cost much $$$. Stop fooling around with asking people in this forum and get some PROFESSIONAL HELP.

Or Michael is a bot and this is becoming comical that we're answering "it".

Such a nice little boy and I thought I was really old at 13 too. I knew it all but now older than dirt I'm still dumb as a stump because there is so much to learn. It would help if you googled how to install a sump pump.

How to Install a Sump Pump: A Step-by-Step Guide

1. Step 1: Position and outline basin.
2. Step 2: Cut hole in basement floor.
3. Step 3: Dig 3-foot hole.
4. Step 4: Wrap with filter fabric.
5. Step 5: Place basin in hole.
6. Step 6: Add gravel and level.
7. Step 7: Place sump pump.
8. Step 8: Run drainage pipe.

You will find nice pictures with names of the machines and how it works, and some day you'll become an expert and fix all the basements in mom and dad's neighborhood. You'll be a superhero and maybe your Mom will make a costume for you with the name SUMPBOY on the front.

^^ What Kate said!

I'm not sure what is with these comments. I mentioned that they don't want to spend 20k on it as that is a lot of money. I already told them these small jobs are not going to work.

Kevin, not sure if you are joking or not. There is a good chance I might be older than you if you make a comment like that. The reason why I type the way with no little knowledge about this is because I know nothing about house repairs and all that. I lived in apartments thoughout my entire life and I live by myself. I am visiting them at their house. They have all these issues so I am trying to help them with this by asking questions online about this. In my own apartment, if I have issues, I ask the owner or landlord and they take care of it.

I never even heard of the term sump pump before all of this. I have zero knowledge about these things because I lived in apartments only. You go ask someone who lived in apartments their entire life and ask them about sump pumps and many won't even know what that is.

You may not WANT to spend 20K but guess what. This is life. It is going to cost some $$$$. Will it be 20K? Maybe, maybe not. Get some reputable estimates from professional plumbers, etc. and go from there. Whether or not you've ever heard of a sump pump or have lived only in apartments is irrelevant to the discussion.

And learn to recognize sarcasm - thanks Kevin! - and do what the adults have been telling you. CALL THE PROFESSIONALS.

Kate out.

Thank you Kate, after thinking Michael was baiting us for responses for his own humorous reasons I did turn to sarcasm, so the joke was on you Mike.

Ok mike my last response. It will NOT cost you $20K or even close to it but you'll never know until you get a quote from a real plumber or two. The steps in the HOW TO guide will cost you $3,000 to $4,000. But don't tell them this or mention a suggested price! See what their bids are.

How to Install a Sump Pump: A Step-by-Step Guide

1. Position and outline basin.
2. Step 2: Cut hole in basement floor.
3. Step 3: Dig 3-foot hole.
4. Step 4: Wrap with filter fabric.
5. Step 5: Place basin in hole.
6. Step 6: Add gravel and level.
7. Step 7: Place sump pump.
8. Step 8: Run drainage pipe.

Call the plumbers and ask for estimates. DO NOT talk like you did here or they will know you're gullible with no knowledge and will put the screws to you.

Mike: My name is Micheal and I'm looking for an estimate to do some work on my parents house. I want to install a Sump Pump basin and Pump installed in the basement and run a drainage pipe outside, do you offer these services?

Plumber: Sure do mike, how much is the budget? (here's a got ya, looking for suckers so do not answer!)

Mike: I want to cut a hole in the basement floor, dig 3 feet, wrap with a filter fabric, install a basin,add gravel and a sump pump and then run a drainage pipe outside. Shouldn't be much, so what estimate would you think? (the plumber thinks this guy knows what he's doing so I better be fair to get this easy job.)

Plumber: about $3,000 to $4,000.

Mike: I'm not looking to re plumb the entire basement haha, just add a sump pump so do you want to take a look and set a price?

Plumber: Yes sir!

Mike: Great, please include a quote with a quality 1/2 HP or better quality sump pump to handle the head pressure and not box store junk please.

Plumber: Do you want a backup pump too? (A back up battery operated pump will be suggested, It's encase the power goes out the sump will still get pumped. It's your $300 to $1000 dollar choice).

Mike: Let me think about it, so I'll see you on so and so day and I'll let you know, so see you then.

It could go like this: I need a thing machine to take water from basement, and I can't flush toilet paper, and........bla bla bla, and people said it's $20,000.

The plumbers Eyes will light up with a tingle running down his leg and say Mike, $20K will be tough but I'll give you a deal for $17,000! What do you think?

NO! NO! NO! So don't do it!

So they had the same person do that thing that I mentioned earlier.

They now want to buy this as the last thing.

Does anyone have any experience with the vevor 1.5 hp submersible cast iron and steel sump pump? Is this much better than the current sump pump we have which is the Everbilt 1/4 hyp submersible pool cover pump?

This is the one we have

https://www.homedepot.com/p/Everbilt-1-4-hp-Submersible-Pool-Cover-Pump-HDPCP25/323282107

This is the one they want to buy. Is this one below much better? Reviews overall seems good?

https://www.vevor.com/sewage-pump-c_11101/vevor-submersible-sump-pump-water-pump-1-5-hp-6000gph-cast-iron-steel-basement-p_010895574861?srsltid=AfmBOooyZguOcaHNysuJ2heOQhw_9gJaewtZiP7TE1REcIcbjYbL1C2r

You can have the best sump pump known to man and if not installed properly be just as useless as the one you have now. You still have not told us exactly what the issue is. Where exactly the water is coming from. Is it clean or gray water. I would not givbe these guys another dime as they are just throwing your money at it. If they have not explained exactly what the issue is then they are still guessing on your parents dime. I have said this before, get someone else in who is a pro and evaluate EXACTLY what the issue is and what is causing it. Right now your peeing into the wind.

Michael:

Please call a reputable basement waterproofing company and get a proposal.

I mentioned where the water was coming from in the pictures. It's coming from those 2 drains and that white cylinder so 3 different spots there if there is a ton of rain and water floods.

I want to know is there a big difference between that vevor pump vs the everbilt pump we currently have? They want to have 2 pumps installed there so if one doesn't work, the other works. Or if both work, then you have 2 pumps handling the water? They said a neighbor uses that vevor and recommended it. The thing is the everbilt doesn't seem that good at all so the vevor could handle the water better at least?

The Everbilt submersible pool cover pump that you have now is NOT a sump pump, and whoever installed it is not a professional and should not be allowed in your house ever again. It is a pump designed, as its name implies, to pump small standing puddles of water from pool covers and other small water accumulations. that is why it only has a 3/4" discharge pipe.

The Vevor sump pump you mention is a real sump pump. It has a much larger 1-1/2" discharge pipe and can pump much more water faster than the pool cover pump.

However, one or two sump pumps alone might, or might not solve your parents flooding problem. The proper solution has to be determined by professionals on-site. Whether you like it or not, unfortunately it is possible that it will cost a few thousand dollars to fix it properly and permanently, and there is no cheap solution that will solve the problem instead of the real costy solution. But it is also possible that the installation of a proper sump pump will solve the problem.

Whether or not the sump pump will fix the problem, nobody can tell you from behind a computer screen. And you might think that hiring real professionals costs more, but look at it this way; they cost more for a reason: they have the background and knowlege to fix the solution properly once and for all. It always costs less to fix the problem properly the first time than throwing good money after bad with improvised solutions that are doomed to fail.

None of the people your parents have hired so far are professionals and I advise you not to listen to them anymore, and not to hire them anymore nor ask for their help.

I would start by getting one or two reputable plumbers like others have suggested to look at the whole problem. Don't mention what others have done so far, just ask them their advice on how to fix it. If they say it is beyond the scope of plumbing, ask them if they know who to call to fix the issue.

I wish you and your parents good luck!

Thanks for the response. So the everbilt is not a sump pump whereas this vevor is a real sump pump. Why would that person suggest that everbilt one then if this vevor seem to cost the same or even less then?

If that is the case, there is no harm is buying this vevor sump pump then to see how it would fair the next time there is lot of water flood then? I checked the reviews and lot of people say it is pretty good.

We have a neighbor that suggesered this vevor sump pump and they use 2 of them... but not sure if it's 2 of these or 1 of this and another brand of something else. So we could try this one then? My other question is if you buy this, you should always buy it directly from vevor or a site like lowes as oppose to say walmart or amazon then? Do you get a 1 year warranty with them or only if directly with vevor on their website? Anyone have experience with this vevor?

It doesn't matter what the neighbor uses, you are not trying to pump out HIS basement.

Sounds like you want to buy the Vevor pump to see if it might work. Understand that it needs to be installed properly, and that will require someone who knows what he is doing. So far, we haven't seen any evidence that there is someone who knows what he is doing working on this house, so good luck with that.

You seem to be intent on throwing good money after bad, when you could have just as easily hired an expert to assess the problem and recommend a proper solution. This thread is very frustrating because there are people on here who genuinely want to help you, but you are stubbornly refusing to do what everyone has told you to do. HIRE AN EXPERT.

@ramona1976 Just stop feeding the troll.

Stop responding to his posts.

Again, you plan to use the same guy who has charged you money three times, sold you on what was not a sump pump, fed you multiple lines of BS about what the issue is and yet here you go again, going to have him install something else. AGAIN get this homes problem diagnosed before throwing money at it yet again. Stop worrying about what may have or may not have been the neighbors issues. Stop having people pee on your head and continue to tell you it is raining!!