Can we get some more pictures and some shots from outside?

here is more, including one before the window stopped leaking and I mopped up the water

These are new replacement windows?

Do you know what was caulked?

After everything drys, using a hose to spray the window is a common way of finding the area that's leaking. Did the installer return to check his work?

I assume that you've contacted your installer + sent photos of the leaking water. What was his response?

The window was installed May 2019. It was a replacement window. The installers came once to the house and caulked around it a few years ago. The wood trim around the window began molding, and the window manufacturer representative kept telling me that it was condensation. April 2024, I noticed it leaking really badly and contacted my installer. It wasn't until last month (September) that the installer finally came to repair it. They caulked around it, but as you can see, that didn't help.

So the water is coming in between the glass and frame on the larger upper window?

It appears to be coming from beneath the frame immediately surrounding the window.

I have sent a video to my installers, which is more helpful than these still pictures. It sounds to me like a re-install is required too, but I am obviously not an expert.

Window needs to be pulled. New proper head flashing, preferably siding pulled back and the opening wrapped and then the window reinstalled.

The following is for informational purposes only - it is not legal advice. If you need legal advice, please contact a licensed attorney in your jurisdiction.

Your installer is responsible for not installing it correctly. Regardless of any warranty provided in your contract, they are still responsible. There will be a statute that has been enacted where . you live that covers renovations/services/repairs at residential properties. The statutes in each jurisdiction are not identically drafted - however, they should require that the work is done in a good and workmanlike manner.

In my state, that wording has been interpreted by the courts to = in accordance with all laws, codes, ordinances, manufacturer's specifications + industry standards.

Depending upon where you live, you may be able to file an action for breach of contract (it depends upon how long the statute of limitations is) and/or an action for negligence. Negligence statutes also have different statutes of limitations depending upon the state, however, they typically do not begin to run until the negligence is discovered (or should have been discovered).

Since you are just now being told that the window may not have been installed properly, if that is true, the statute of limitations would not have started running until now. In my state, the statute of limitations for negligence is two years from the date of discovery. Your state may be the same or may be longer.

In my state, the statute of limitations is five years for a written contract - so, unless your window was installed at the end of Oct 2019 (or in Nov or Dec), the statute of limitations would have run. However, your state may have a longer statute of limitations for breach of contract than in my jurisdiction.

Picture of original install. I don't imagine that installer is going to like re-installing. At least $1500 to rent lift.

Well, they should have installed it correctly in the first place - then there would be no need to spend another $1,500 to rent the lift.

Very true Dani. But still, not pleasant for them.

What I find disturbing is how the window manufacturer representative, who should know a lot, would appear to have covered for the installer for a long time by claiming it was condensation. Had I not kept pushing on this and been "lucky" enough to spot the window leaking and video it back in April, I imagine that I would be eating the expense for a big repair down the road.

" I don't imagine that installer is going to like re-installing. At least $1500 to rent lift."

it is the ONLY way in the long term to stop the water. Period. Stop.

Could have done that window off ladders and walk board.

That said...are we sure the window isn't leaking through the glazing bead if it is showing right betweent he units? Either way, needs to be water tested.

^^^ WOW that’s what I was thinking not a flashing issue. Full disclosure not a window professional like you guys! Regardless should be repaired and likely under warranty?

" It appears to be coming from beneath the frame immediately surrounding the window. "

That statement was what led me to make my statement but could be thru the glazing bead as well.

If it is through the glazing bead, then it doesn't need to be re-installed?

No it would not, but you need to find out why and have it resealed. Hopefully it is not because the sash is warped or similar.

There is a "dip" in part of the window (see right hand corner). I have pointed this out to the installation people several times, and they brush me off. Could this be causing the problem? The trim (or whatever it is called) immediately below the window (the top row that you see the mitering on in the picture) is not affixed tightly to the window--I can press it with my finger and move it. Could this be the problem?

My installer is coming this Saturday to hopefully fix this. Meanwhile it has been raining hard nearly every day.

No that is basically pure esthetics. Caulk on the interior does nothing as that means the water is inside already.

"replacement window" makes me concerned.

Most window manufacturer's have abundant specifications on the installation of their new construction windows

Some replacement lines I've researched (for an expert witness task) are suspiciously absent of these.

When I found you tubes by a franchised replacement window company's' installations it was shocking. Relies on caulk. Not acceptable IMO but usually gets them beyond warranty responsibilities.

It is a Provia window and was $10K