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Major quality issue with American Scrape hardwoods

last year

Please help or any info to make this floor look better would be extremely appreciated. We moved into a new home 6 yrs ago. It was a custom builder’s market home. These floors are driving me NUTS!! We have built 4 homes total and never had an issue with our hardwoods/floors until this home. They always look dirty bc the finish has peeled away from the wood. I’m guessing that is the issue. Again, I have never had this issue and this home is way more $$ than my other past homes. It really upsets me not understanding the cause and why. The builder told us these floors are American Scrape, White Oak in Brown Bear. The floors seem so soft. We moved from Atlanta into this Cincinnati/Mason house. We’ve spent a fortune on this house and these floors are driving me insane! Please help with a temp solution or if you think the hardwoods are defective etc…Thank you in advance!!

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