Sometimes you can get different dye lots and the tiles won't look identical, but these look like entirely different colors. Do you have the boxes anymore so you can look at the color name(s)?

Oh wow you need to fix this. Yes the only option is to tear out. Hopefully you have more of the grey colored ones so the white can be swapped out.

Curious that your title guy didn’t notice this while setting the tile. But yes, it would seem that the only option would be to start over. Good luck.

@kandrewspa @HALLETT & Co. Yes, we had three boxes left. All three have the same color name (opal white) and sku but there are two different TONO numbers, which my contractor said is the dye lot. We do have enough grey ones, and my contractor is going to have the white ones torn out and replaced with grey. That will be way better than this, but we were planning on a white hexagon tile.

That's disappointing. It's such a big color difference.

I agree they aren’t close. In the tile guys defense most tile comes out of the box pretty dirty, and most bathrooms have terrible light until the end!

Yes, we peeked in here and there and didn't even notice, which is confusing, when it is so obvious now. I've been researching this evening, and it seems that once it is grouted, sealed, and cleaned up things that weren't obvious before sometimes become obvious. This is our very first bathroom remodel situation. I'd never even heard of dye lots until a few hours ago. We truly went in blind and are learning things the hard way apparently. We've learned a lot today------Look at the dye lot numbers on the boxes, and make sure they are all the same. Even then, pull out tiles and inspect them. Then REALLY inspect once they're laid but before they're grouted. This is our guest bathroom. We're following it immediately with our master. Glad we're learning now.

I do not defend the tile guy. They should be watching out for the client. Tile does not come out of the box dirty and if it's filthy that is a red flag to begin with.

Even pristinely clean, it is not a big deal to take all of the tiles out of the box, lay them out on the patio or the floor in a bright room, and make sure the tiles lay out properly and then keep them in that order as they are being laid, such as they would if the tile had a grain to line up.

A tile guy should be aware of dye lots even if the client isn't and check to make sure the proper tile was delivered and with no abnormalities or surprises.

They should make this right. I'm sorry you learned the hard way -so if your tile guy does not follow these steps, you need to be there when they are unboxed. Clean them and lay them out on a brightly lit floor yourself.

Unfortunately, plenty of contractors cheap out and hire inexperienced labor.

Fair comment tracefloyd

It seems that there were enough boxes on site to pick and sort them for dye lots....

I agree with other posters - those look like two different colors of tile. The only good solution is to have the floor tile ripped out (all of it) and start over. Would suggest you or your tile installer go thru each box to ensure the tle are all the same color.

The dye lots were differnt and any tile guy worth anything would have checked that before install. Hope he does not charge extra for the replace

Bummer. Random dye lots. That's pretty rare from tile suppliers that service pros but typical of discounters and "buying off the retail floor" of big boxes. Care to share source?

@Patricia Colwell Consulting I don’t think there will be a charge. My contractor took one look at my picture and assured me they’d fix it. Phew! @Norwood Architects The plan, as of now, is to only pull out the bright white ones and replace them with the grayish ones. Why do you suggest a complete reinstall? Picking your brain so I’m informed.

@Jeffrey R. Grenz, General Contractor Tile supplier is Floor and Decor. I’m in contact with them, too. The design guy who I met with there is on it and communicating with his manager. He is AWESOME, but whomever packaged my order really screwed up.

2 chances for that to be caught! The store and the installer! That was one of the first lessons I learned about paint, wallpaper and tile/ flooring - DYE LOTS MUST MATCH.

No matter what way this goes, it should not be on your dime at all.

I hope it works out and you will love it in the end.

@Debbi Washburn, luckily the store and installer are making it right, not on our dime. Phew! Mistakes happen, and they haven‘t hesitated to take responsibility for their roles.

That's so good to hear!

I understand that the lighting in bathrooms during renovations isn't the best. I told my tile professional that there were 8 different shades of "white" in my Bedrosian Cloe White tile (it's listed as a V4 variation = the highest amount of variation). He brought in an extra light so that he could differentiate between the colors in order to make sure that the tiles were installed in a random pattern re: colors.

I expected your tile to be called "opal white" - but have a high variation listed in the specs. It doesn't list any variation - only has "white" under "color."

I looked at the customer projects - they all look uniform in color:

I am surprised that F&D is going to help out - because once tile is installed, it's deemed accepted. However, I am happy that your contractor is going to take care of it for you. They should be checking on color lots as part of their job. My state has a statute that requires tile installers to comply with TCNA standards - your state may as well.

It looks like such a big difference in color that it's surprising that the installer didn't notice - but maybe your lighting was really bad?

If they don't follow through with fixing this for you, let us know.

I would think it would be easier to remove all of the tile and install new tile vs. replacing only certain pieces - but I don't install tile.

"We loved them on the display because they are pure, matte white!" This is why I think you should have the entire floor removed and replaced. The gray-toned tile are not what you expected nor wanted and, IMO, shouldn't be the choice because there are more of them installed.

Floor & Decor often sells tile 'seconds' Some variations are noticeable, and some are not.

@dani_m08, yes, it is not supposed to by a highly varied tile. It was a highly unexpected dye lot issue. It is fixed and looks good. We did go the simple route and stick with the darker ones.

Question for you, though. We're now about to get started on our 2nd bathroom. I chose a tile from Floor and Decor that looks a lot like the cloe white tile. (zellige pearl opal ceramic tile) How did yours turn out? Do you love it? Could you possibly share a couple pics with me? Knowing that this tile is highly varied, we knew to plan for it and have separated out several boxes by white, light, medium and dark. Any words of wisdom to share on installation? I went with eggshell grout. Thanks for any info you can share.

You didn't learn to avoid F&D crapola from this almost disaster? What will it take for you to go to an actual professional tile source?

Sometimes people don’t learn the ”no” lesson. Then they have to spend more money to repeat that lesson.