Hey all -

I've had a crazy experience with Pottery Barn. They sent me couch two months late and I had to reach out to them when they blew past the delivery.

When it arrived, the installers installed the wrong legs for all the pieces of furniture and now the ottoman rocks as I can't adjust the leg height.

Also the cushions are crunchy...its so bad the dogs don't want to come near the couch. [See video]

When I pointed it all out and sent photos in the Pottery Barn customer service rep noticed a stain in the fabric.

Now Pottery Barn wants to send a "furniture doctor" to my house to fix the legs, clean the stain and replace all the cushions. Something seems off to me. They won't refund the couch and take it back.

Also - no way to put a review in on their webste. They turned it off.

Any one else had an experience like that?