Option to GE Cafe single wall oven

last year

Hi, I am looking for possible oven recommendations over GE Cafe.

I purchased through Home Depot a GE Cafe single convection wall oven and Cafe Advantium to match. I had the initial delivery 2 months ago, and at the time took deliver of the Advantium oven, but had to send back the single wall oven due to bent door. I have since had 4 more ovens delivered with the same issue -- bent door. The last 2 deliveries were supposed to "white gloved", and were not. I used to work for GE, so I have been patient, and this seems like a delivery chain issue. I have discussed with HD about returning the Advantium and going with another brand, since my level of confidence is very low now. I also asked both HD and GE about upgrading me to Monogram since I am optimistic they won't send out a damaged Monogram. But maybe I should look into another brand that has something like the Advantium (which was my main reason for going GE). Cost is also, an concern -- I would have gone Monogram if I could have afforded another 3k for not much gain based on my usage.

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Comments (7)

wdccruise
last year
"I purchased through Home Depot a GE Cafe single convection wall oven and Cafe Advantium to match."

If you go with other than the Cafe Advantium, it won't match the Cafe single convection. Does that matter?

" I have since had 4 more ovens delivered..."

You've had FIVE ovens delivered! Were the cartons damaged?
Craig Schneider
Original Author
last year
last modified: last year
No carton was damaged, and I watched them cut them open. I did observe one oven looked good at the truck, and then watched the door shift sideways when they pushed it on to the hand truck from the side. I even gave them pictures of the door hinges with a square against them to show they at a minimum are bending the hinges somehow (inadequate package IMO).
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wdccruise
last year
"I...then watched the door shift sideways when they pushed it on to the hand truck from the side."

So you let them open the box and then damage the oven rather than telling them to leave it in the box and bring it inside before unpacking it? The packaging was fine; the appliance made it thousands of miles undamaged before it was handled improperly. Five times!
Craig Schneider
Original Author
last year
Had them moved into house and/or front porch a few ways (boxed, unboxed, opened, unopened with straps, etc). Nevertheless, the delivery company is the expert on how to move appliances from warehouse to truck to house, not me, I am just the customer that won't accept an oven with a crooked door. It is a shame that they have sent back 5 ovens now which become refurbished due to what I think is mishandling or insufficient packaging. Also, the HD sales team recommended to inspect the appliance before leaving the truck, and reject delivery if damaged. Moreover, "white gloved" means they open the box and inspect at the warehouse (which they did not do 2 times).
wdccruise
last year
It's hard to believe that if the unopened box had been carried into your kitchen and unboxed there that it would have been damaged.
Craig Schneider
Original Author
last year
last modified: last year
After 6 retries, they still deliver an oven with the same issue -- door is not plum. Frustrating, and even worse is GE want's to wash their hands of this, and Home Depot Corporate is equally inept at resolving the situation. So, I am one step away from returning the Advantium along with the wall oven. Going to talk with the Home Depot store appliance manager instead of Home Depot Corporate, and see where that goes, but I am ready to move on to another brand.
Craig Schneider
Original Author
last year
last modified: last year
So, in regards to my original posting question, I do like the speed oven, and originally wanted it to remove the need for a separate microwave oven on a counter top. What are good options to the GE Advantium 240 that can eliminate the need for a microwave, and not over 4k, and get a matching oven that isn't uber expensive?