Here's a photo of the boiler yes the floor is wet they didn't install the pressure regulator right and are supposed to fix it. I don't have a progress so I can't remove the old one without it you can't see why trust me it's bizarre.

Call back the installer, their work is not functioning properly.

Your advice is logical Elmer but I get the feeling installer might be in another town doing concrete, landscaping. or other specialty.

Ask Lochinvar for the name and number of the area sales rep. Call him and get his recommendation for a contractor. Pay him to inspect and correct.

Here's a photo of the boiler yes the floor is wet they didn't install the pressure regulator right and are supposed to fix it

Has the installer returned to fix the water leak and the pressure regulator? Have you expressed your other concerns to the installer?

If the installer is a licensed contractor you should give him a chance to fix the problems before getting another licensed contractor to make repairs in my opinion. Did the installer apply for the required permits? Has the final payment been made?

License? Insurance? permits? Worker's comp? Not so you could tell but they did have a nice Cheby peek-up.

Integrating new and old portions of systems requires more thought and planning than new installations. If the installation of the new boiler has resulted in new performance problems with the existing hydronic heating system, that's a problem for the contractor who installed the new boiler to troubleshoot and remedy. If, after a number of attempts, they are unable to solve the problem, you can contact the manufacturer and/or another contractor for assistance.

It appears Mr Richner is long gone. He didn't like the advice he got, maybe?

I hope he knows that having an unlicensed person working on the new equipment, even if it's he himself, can void the warranty. That could be an expensive mistake if the equipment is defective.

Right on EJ, something folks need to consider before taking the cheapest deal in town.

Expressing opinion that problem has more to do with installer than equipment is for benefit of those that don't realize what a mistake it is to place cost above reliability of contractor. It's a red flag that op hasn't said installer is coming back. If I'm mistaken about installer, op should say so or at least tell us what if anything he took away from what he read here.

The original poster is aware the installation is the cause of the problems and not due to the equipment not working properly. There is no mention of the installer not coming back.

" There is no mention of the installer not coming back. "

If the installer is coming or has come back, what was the purpose of the posting? Or the fellow's need to receive what he called "the install PDF"?

Also, the following comment implies a bit of DIY to me, which was why I commented about perhaps voiding a warranty:

He said:

" I don't want to damage this new boiler "

I could be totally wrong, but it seems the purchaser has lost confidence in the installer and is gathering information from the manufacturer and the internet to confirm the bad installation.

I think the phrase " I don't want to damage this new boiler " means the improper installation done by the installer may cause damage to the boiler.

Let's see if the original poster returns and provides an update. I am curioius how this gets resolved.

Maybe. But his comments suggest a DIY attitude concerning something every homeowner should keep their hands off of.

If the expert he hired was inexpert, he should find a qualified and licensed expert to assess the situation and fix it.

Contacting the manufacturer for drawings isn't part of that approach.

More contractors in my area operate without license,insurance, worker's comp,permiting and other stuff than operate with them. As you might expect, code inforcement is so backlogged with violations they aren't interested in hearing about more. In some jurisdictions a contractor can buy material/equipment on credit , collect payment from customer, not pay supplier and/or sub-contractors leaving customer with lien on property until depts are settled. If contractor's employee breaks his back on your job and contractor doesn't carry worker's comp, injured worker can file claim against you and your insurance company. Need to protect yourself by making sure all tees are crossed on contract.

In most states contractor license status can be checked online. If people don't know to do that with important projects like HVAC work, well, then problems will be encountered.

If practices and enforcement are willy-nilly lax in your area, or also in cases when people look for the lowest price without regard to the quality or qualifications of the people involved, that's another thing too and problems will result.

Just so everyone knows I'm not "Gone" no they didn't return yet! They gave me a flu excuse, they won't be back until after the 1st, and I had no choice in who installed it , it was financed by Xcel energy my gas and electric provider they used a 3rd party to find a supposed licensed company to install it, unfortunately I don't think these people understand that the Michigan Upper Peninsula is massive and they used a company from the Eastern edge by Sault Ste. Marie Michigan by the Canadian border, I'm on the other end where Winsconsin and Michigan border lake Superior, I've been busy contacting the manufacturer they only use certain companies to work on warrantys unfortunately the one the contractor purchased the t from is the one by them on the other side of the UP, I found one in Ashland WI about 40 miles West of me but they only do commercial 😔 the other is in Duluth MN and they won't come out to me being 108 miles away but a lot closer than the installer is @ 300 miles East of me. The woman that hired this installer that botched it I contacted her sent her photos she made him call me the same day that's when he got a little loud with me when I pointed out the issues!! I've tried contacting Xcel energy but nobody knows what department to transfer me to? Xcel energy is massive they for some reason only service a small part of the UP mostly they are way out west in Colorado? If this guy doesn't get this working right I guess my next step is to find the Michigan government Body that overseas licensing, and the town to see if he pulled a permit? He should of since Xcel is paying for most of the labor as part of a efficiency upgrade to save gas. So again I'm not gone we just got buried in snow I have other things to deal with also as you can see that's just the entrance to my house the detached garage was a whole different story to clean up.

Hi Kenneth,

Sorry to hear about the problems you are having with your new boiler installation. It sounds like Xcel Energy hired a contractor which may have been the lowest bidder. How does a contractor located 300 miles away take on a new boiler installation? Is it possible this was subcontracted to a local installer?

Call the code official of your municipality and ask if permits were filed for a gas boiler installation. Where I live a new gas boiler would require gas, electrical, and fire permits. You may need to provide the block and lot number of your property. If there are permits then you can ask the contractor when the inspections will be done for each permit. If there are no permits then you have a valid compliant with Xcel Energy. Another contractor is not going to be able to file a warranty claim for a improperly installed boiler. I am not familiar with the agreement you have with Excel Energy, but I feel you would have a better chance complaining to Excel Energy than a contractor located 300 miles away.

Permit rules do of course vary by location. Boilers are rare here but the idea is the same with furnaces. HVAC work requires "Mechanical permits". At one of my locations, like for like changes don't require a permit filing but must comply with current state energy code requirements (which any licensed contractor knows about). At the other in a different county, same state, simple mechanical permits are granted when filed and are not subject to pre-review. But are subject to inspection.

You sure have some snow to deal with, Kenneth. Wow.

• Mechanicals, labor and permitting I can deal with, energy grants I'm in the dark (as are many others according to recent reports). Hopefully you come across someone who has the knows how and desire to tweak the ears of these crooks. A couple more contacts you might consider is BBB and Department Of Energy. There's likely other cases like yours.