We have had ongoing problems with this business. We ordered over $35,000 in draperies and shades last May and are still waiting for several items. One fabric was promised for November, arrived in January, and although completed, they could not schedule installation until mid‑April, 3 months after the fabric arrived.
The excuse is they need two installers and don’t have an open time until mid-April. We had expected it all to be done before the end of 2025.
We now have 5 huge boxes they expect us to store for a month with 4 more being delivered tomorrow.
For two of the three rooms, they delivered the first set of valences badly bubbled. We were later told the fabric was unsuitable, though this was never disclosed upfront. The company agreed to remake them at no cost, but the replacements—completed weeks ago—were supposed to be run horizontally to avoid seams and instead they came in running vertically with seams. They are now redoing the valences for a third time.
And though these are also finished and have been delivered, they do not have installers to install them.
I would never recommend this company. It isn’t the salespersons’ fault but the production team and installation team have repeatedly dropped the ball. We have been waiting over 9 months to have this completed, and much of the delay was their fault. You would think they would make this a priority and just find a way to get it done. They are understaffed and no one seems to care about customer service and fixing problems they caused. We have had ongoing problems with this business. We ordered over $35,000 in draperies and shades last May and are still waiting for several items. One fabric was promised for November, arrived in January, and although completed, cannot be installed until mid‑April.
The excuse is they need two people and don’t have a full day to book them to complete the installation. We had expected it all done before the end of 2025.
We now have 5 huge boxes sitting in a room with 4 more being delivered tomorrow. We have 22 people for the Jewish Holiday with many staying over and living in a condo there is no room to store these boxes in our small storage facility.
In the two guest rooms, the first set of valences and drapes arrived badly bubbled. We were later told the fabric was unsuitable, though this was never disclosed upfront. The company agreed to remake them at no cost, but the replacements—completed weeks ago—were incorrectly seamed instead of railroaded. They are now redoing the valences for a third time.
And though these are also finished they cannot seem to find the installers to install them now.
I would never recommend this company. It isn’t the salespersons’ fault but the production team and installation team have not been cooperative. Upper management should be able to remedy this before the 1st of April when our company arrives. I have written to upper management but have not had great results. It is still scheduled at the beginning and end of the second week of April. Why they can’t hire the installers to do this prior is not making any sense and given our patience at this point they should be bending over backwards. They have a strict policy of requiring full payment upfront - now I know why. DO NOT USE THEM.