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adam_lipson

Viking Awful Customer Service

last month

I have been a loyal Viking devotee for years, purchasing more than 25 of their appliances over the years. However, my recent experience with Middleby Residential/Viking support has been an absolute masterclass in technical incompetence and poor customer service.

The Issue: My refrigerator (Serial No. 090418R10052727) has failed five times for the exact same issue. Each time, I hired Viking-authorized technicians. Each time, those technicians called Viking Level 2 Support. And each time, Viking's own "experts" advised that the defrost terminator was the culprit and insisted it be replaced.

The Failure:
Despite my repeated concerns that a recurring failure pointed to a deeper systemic issue, Viking's support team doubled down on the wrong diagnosis. After five expensive repairs at my own expense, it turns out Viking Support was completely wrong. The defrost terminator was being fried by a defective circuit board--a diagnosis their "Master Technicians" missed five times over.

The Result:

Five repair bills for the same "fix" that never worked.

Zero accountability from Middleby/Viking for their bungled phone support.

A "premium" brand that refuses to stand behind its authorized repair path.

Viking is actively pushing away their most loyal brand ambassadors. I am currently renovating a kitchen in Miami and, for the first time in my life, I am quoting Sub-Zero/Cove instead. If you expect expert support to match the premium price tag, look elsewhere. Viking is no longer the gold standard.

#VikingRange #MiddlebyResidential #ConsumerAlert #PoorService #KitchenRenovation

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