I've had delivery issues twice with Wayfair.com. I've paid for express delivery twice and the items arrived late. Wayfair refunded the shipping fees, but the reason I paid for express delivery is because I needed the items quickly. This second time the customer service person blamed Fedex even though item shipped on time but was shipped the wrong way. I'm probably done with Waifair. They have too much competition to keep messing up this way (although Joss and Main is a Wayfar company).

You can call overstock before you purchase an item and ask about the return policy. I have gotten it waved for several large items I ordered that might have been too expensive to return. i never had to return any of the items because I loved everything I ordered.

Stay away from Overstock. I ordered tiles from Overstock and the shipment was sent by freight. It's been one month and I have not yet received the shipment. Also, no one can tell me when it will be delivered. It's a disaster. The product page promises free delivery within 6 business days of tile orders below 300 lbs. Not true. It is a deceitful tactic designed to lock in the sale. Overstock orders cannot be cancelled and you will be stuck waiting for your order. Overstock over-promises delivery times they cannot keep. I highly recommend using Wayfair or other, more reputable online retailers.

Will not be purchasing from wayfair again. Overstock is MUCH better at customer service.

Ordered kitchen stools from Wayfair. Listing said "set of 2", so I ordered 2 sets (i needed 4 stools). Weeks later, only 1 set came. I called. 2 weeks later, a delivery comes....only it's a console table that I never ordered. Called again and they said I can keep it. It was a very modern console and didn't fit in my traditional house so I opted to return it and they picked it up. Couple weeks later, 2 stool sets came (but I was only waiting on the 1 set). So i returned the 3rd set of stools. Looking at my charges, they refunded me for the returned stools, which they sent to me in error anyway. So in the end, I received 4 stools for the price of 2, but what confusion! Not sure I want to order from them again.

i have ordered some from amazon, only problem leaking on a fluid item, they resent everything and paid all fees. i have never ordered from either one of those. i have not ordered furnishings from anyone yet, but i am impressed by materials used at some of my other less expensive providers and have beeen given more positive feedback regarding them.

I've always ordered from Overstock and I've never had a problem never returned anything always liked it. But today I ordered some new sheets and a comforter from Wayfair my first order from them. I hope that everything arrives and is in good quality as the product reviews said. I should have come here to read these reviews first. Well we'll see what happens. After reading all the bad reviews about Wayfair I'm wondering if I should go cancel my order. But how wrong can you get with sheets and comforter? I'll just have to trust the customers comments and reviews on the items I ordered.

I have ordered from both with no issues, but I recently returned an outdoor area rug to Overstock because the color was different than what was shown. It was a small, lightweight tatami rug which cost $89. They not only charged me $24 for shipping but another $26 for "the original discount" because it was on sale!!! So, I got a $39 credit, and that is the last purchase I will make with Overstock.

Overstock Warning!
Be careful when ordering from Overstock. Terrible customer support!! I had a problem when I changed my address and placed an order for 2 items to be sent to the new address. my order was sent to the old address they had on file even though I had updated my address before placing the order. They evidently didn’t have good communication with the shipping company and the first item was left on the porch and disappeared. Overstock didn’t even apologize, let alone credit me. I also ordered an adjustable bed base at the same time, for over $900. I’ve cancelled the order for that. But Overstock still has not been able to get in touch with the shipping company to confirm they have the correct address, to get a shipping date, or that the shipper has received the cancellation... after 10 days of emails and phone calls. So now I have to wait for who knows how long while my money is tied up! That’s IF they get this straightened out. No apologies, or any effort on their part to work this out other than the emails they sent. I’ve used them a lot in the past but never again! They didn’t even care if they lost a customer over this.