Granite Imperfections?

12 years ago

My builder's granite guy is saying these are natural or "from the quarry". They have been here since the granite was installed and I'm not buying it. Can anyone tell me how to get it off or at least any ideas on how they got there? I would like to be able to "call out" the issue to the builder so he can replace or fix it because as of now he is taking the granite guys opinion. One thing they mentioned is I could "shine" it so it wouldn't stain and would appear slightly darker. Any thoughts on this? I fear it will get rid of the dull flat look I like about the stone. Any help on any of the above would be great!

Featured Answer

Christine W

12 years ago

If this is a new home then all of the work should be under some type of warranty. Granite is NOT known to have brushmarks such as this so your builder should honor your request to either swap it out or remediate it. If he does not then go over his head. They and the granite installer don't want to "lose money" but instead they would rather have you look the other way on a bad install. If you do then you will always see those marks and kick yourself when the warranty expires that you did not fix it. So stand your ground on the issue. Keep a paper trail and call the office where you purchased the home from because they have the boss(es) for the guy who is trying to put you off. They will circle their wagons so you circle your and demand a change. Good luck.

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Comments (8)

patrice60
12 years ago
Is it sealed? Maybe it wasn't clean when they sealed it. I agree it isn't right.
Scott M
Original Author
12 years ago
To be honest, I have no idea if it is sealed or not.
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Scott M
Original Author
12 years ago
Christine, thank you! One problem...the builder is the boss/owner and has no superiors. That said, I know if I can prove to him
The granite guy is wrong- he will back me with "calling out" the problem.
grobby
12 years ago
Looks like polish marks to me. Have them replace it. I've never heard so many stories about the " natural" defects in granite as I've seen here on Houzz. I think many of these are mistakes. I had a black, granite FP surround installed that was cut with a dull saw . It had chips that installer tried to disguise with some kind of black putty. Didn't accept it and called owner who said she saw the problem as installers were leaving with it. Why didn't she do something then. HELLO! These mistakes are expensive and once you say okay, they have heard what they wanted and you're stuck. Agree with Christine. Stand your ground. Keep saying NO until you get it fixed.
PRO
OSSO Concrete Design
12 years ago
It looks like some sort of blemish that occurred while applying a sealer. I'm sure the process is slightly different with granite, but for concrete we use polishing pads such as these: http://www.blueconcrete.com/spinflex-pads/. Stand your ground, that is not a natural occurrence with any natural stone.
Robert Feldman
12 years ago
Call another stone guy ask him what it would cost to fix it. He will tell you what it is
south188ave
12 years ago
It is awful to have "professionals" behave this way! I hope they fix it for you! They should!!!