Bay Area Granite & Marble

The sales people were very knowledgable and nice to deal with. The customer service was a little slow in returning calls for issues that came up. The worst part was the install. Many parts were cut to the wrong size, some were recut and replaced, and some were installed poorly and didn't line up. Backsplashes are supposed to be square to each other and the countertop, and be at the same height where they meet- but not in this case, apparently. It seems no one in the cut shop or the install crew cares about quality and customer satisfaction. They don't understand this affects the future business of the company. Someone in management is not stressing these issues and not training the employees properly. I really don't know how they employees are treated.. this makes a huge difference. I also know good help is hard to find. What ever happened to the saying "Autograph your work with excellence" ? When it takes four trips over two months to install and correct mistakes (not all have been corrected and I had to point out and explain how to fix them before they were properly installed), there is a problem. That even sounds crazy to me, and I 'm living it. This company doesn't realize that when someone spends $10000, they expect a little something in return. You can't even buy quality and caring at BAGM. I don't think that this is too much to ask for. My advice is to try somewhere else. I'm am really disappointed, it is a beautiful product, but not my money's worth.

We had BAGM work on our kitchen and bathroom granite countertops and they were amazing to deal. Everything went great and on schedule. Ryan was great to deal with and always available. We checked out a couple others but there was no comparison and BAGM had largest selection and best pricing.

I chose to get all my countertop needs from Bay Area Granite on my home project and they didn’t disappoint. They had the best selection and Jeremy was amazing to work with on all phases of the project. In construction, not everything always goes as planned and BAGM was extremely professional and thorough making sure everything was up to my satisfaction. We couldn’t be happier with our tops and choice to work with BAGM!

Bay Area Granite and Marble was great to work with in every aspect of our kitchen remodel. Their pricing was competitive, they offered advice on the product we selected, were very responsive to our questions (there were many), and never wavered from our schedule. With their technology (and the patience of the template person that day) we worked through a trouble spot in the main area of the kitchen and are so happy with the final outcome. Great job to the whole crew! We would definitely use them again.

When we started to consider a kitchen remodel (also powder room and mud room), BAGM was not in our thoughts as they are newer to the Oshkosh area. At the suggestion of our designer, we had them bid our granite. Our kitchen alone was four slabs, so this was a pretty big project. Their pricing was very competitive, however, their reviews are what won us over. Any company can sell granite, but the install and overall experience are what makes (or breaks) a company. Robin in the Appleton office was our first contact. She was very helpful when looking at granite, even though we had not yet committed to BAGM. Their selection was very good, and we committed before we left. The communication throughout the process was outstanding. We traveled to their main showroom to see our slabs, and this was a pleasing process. We made slight changes to the layout, and they we very accommodating to my requests. On installation day, Eric, David and Paul were spectacular. They were respectful of our home, very competent on the install, and quelled any concern which I had. The install lasted much longer than originally anticipated, and they rolled with it and simply took their time to ensure everything was installed correctly. Finally, when they packed up, they did an amazing job in cleaning everything. They swept, wiped down, and left my home as good as they found it. FInally....The granite. OUTSTANDING look, install and product. Anyone can sell granite. Be sure to get the best install possible, and go with a company that offers a superior product and outstanding service. BAGM is such a company, and we will be using them for future installs of four more bathrooms in the coming years!

We go through Bay Area Granite & Mable for our solid surface countertop needs. They have a great selection of products and work with us to our keep projects on schedule.

I would like to thank the folks at BAGM Appleton for helping me with my master bath remodeling project. The staff was helpful and courteous and above all patient during the decision process. When I received my counter-top it was flawless, fit perfectly and exceeded my expectations. I would highly recommend giving Bay Area Granite a look for anyone considering stone counter-tops.