I recently purchased a new, high-end condo in Boca Raton and hired JL Closets to build 4 closet systems in my unit. At the outset, I presented the JL Closets designer with both detailed CAD files from the developer (which illustrate not only dimensions, but also the location of the plumbing and electrical systems in the unit) and actual photos from the unit illustrating the unique structures present. Despite multiple conversations over email and by videoconference, my "designer" ignored many of the unique structural specifications of the unit (columns, access panels, electrical outlets, etc.) and never visited the property in person. Eventually, a senior operations manager visited my unit to make corrections to the plan and prepare for installation.
On the first day of my installation, the JL closets installers required three separate electrical changes that were supposed to have been covered in the plan and in one of my closets, I discovered that the installer had partially covered up an access panel that was clearly visible in the photos and on the CAD files. But the worst disaster came when a JL Closets installer drove a screw into a wall and struck several water pipes that were clearly marked on the plans. Water immediately gushed out of the pipes onto the ceiling, walls and floors and flowed into several locations in my brand-new home. Unfortunately, the JL installer did not properly consult the building plans or examine the wall and also selected a three-inch screw (double the length typically required and utilized for this type of job, according to senior JL Closets operations personnel) to penetrate the wall and eventually, the water pipe.
After shutting off the water in my unit, I was left to call a water restoration company on my own to begin remediation. With the water turned off in my unit for days and loud fans running water remediation equipment, I was forced to move my family (including my toddler) to alternative living arrangements at my own expense. JL Closets offered a muted, one sentence apology by email and offered no acute assistance to my family. The message was quite clear, we were entirely on our own, as nonprofessionals, to manage this emergency. In the days that followed, I was forced to manage my own reconstruction project entirely on my own and had to hire a plumber, drywaller, painter, etc...
After sending the first bills for water remediation services to the company's owner and his team directly, I was told to contact the company's insurance provider myself. JL Closets refused to pay the bills and left me to deal with their insurance company.Prospective customers should be well aware that if JL Closets makes a minor or catastrophic error in your home, you will be responsible for managing the fix. In my case, the mistakes that were made could easily have been avoided if the company had spent the proper time to consult the building plans and perform basic due diligence. Buyer Beware!
JL Closets completed the contracted work in full in 2022, and the project was delivered and accepted as agreed. Any minor issues raised during installation were addressed at the time, and the client confirmed satisfaction upon completion. After completion this individual initiated a chargeback for the original deposit despite the work having been fully delivered. As a result, JL Closets initiated legal action to recover payment for completed services, and the matter is currently under litigation. Because of this, we are unable to discuss further details publicly.
We stand by our work and address disputes professionally through the appropriate legal channels.