Tilghman Builders

Alec, thank you so much for trusting us with your home renovation. It was a smooth project start to finish. You and Adele were excellent clients. If you ever need anything, we're just a phone call away!
Eric T.

Tim, thank you for taking the time for such a great review. We appreciate all you have done for our partnership.
Eric T.

Russell - First I would like to apologize for the bad experience you had with our company. When we did your project back in January 2021, we were in a difficult time of growth and with so many obstacles due to the pandemic and supply chain issues. So many things in the world were changing at that time and small businesses were struggling. We had an increase in demand and had to hire quickly. Unfortunately, for a brief time, that resulted in people in leadership positions that were not a good fit. During your project, these employees were let go and we have since built an amazing team, performing at a very high level. We have since implemented a strong onboarding process for employees and sub-contractors, along with regular training and safety programs. All hires and subs are congruent with our core values; honesty, accountability and kindness. I am so sorry you had to suffer the burden of these issues as you mentioned in your review. I agree the project was not our best showing and I am truly sorry. As we have for over 40 years, we stand by our work and are here if you need us to come back for any repairs.
Eric T
Submitted: 02/08/2024

Anne, thank you for your kind words. It was such a pleasure getting to know you and to work in your home. Thank you for trusting our company! We're here if you need us.
Eric T.

Eric G, wow what an amazing review! Thank you for taking the time. We spend so much time to guarantee an exceptional experience for our clients and it feels great to hear this is what you felt! We hope you are doing great and enjoying your beautiful renovation!! You know where to find us for all future renovations. We're only getting better!
Eric T.

Becky, we are blessed with an incredible team. Thank you for noticing and taking the time to post this review! We really do appreciate it! Hope you and Bill are enjoying the new spaces.
Eric T.

I am so sorry that you had a bad experience with Tilghman Builders. This upsets us a lot. We are extremely proud of our company which has been in business for more than 40 years. Our reputation is based on honesty and integrity.

We called and texted you and your husband to see if you were satisfied and if there were any outstanding issues. You never responded to us. We would have continued to come back until you were happy. That’s what we do - we have come back years and years later for our customers, to fix things even well beyond the warranty. We have a great reputation and a very big heart, and all of our employees do, too, and they work really hard to please our clients.

I know you went through a lot of emotions when your husband became sick, and you needed to get out of your twin home as soon as possible for your comfort. We did everything we could to make that happen as soon as possible for you. As you said, we were building you a 2-story addition with plans and permits in place. We were supposed to start excavation the next day when you changed directions. We had no problem reducing the size of your project so you were more comfortable.

Your steep stair issue was being resolved in your new addition, but when you changed direction, we didn’t have many choices. The choices we did have you didn’t want to do. There was nothing that we could have done to change your stair situation, and for that I am sorry.

We are an extremely organized company, and sit down with our customers at the beginning of every project. One of the things we talk about are what can go wrong in doing any kind of remodeling on a home. Unfortunately for us, there are just too many hands that go into designing and building projects, that make human error happen. We have a “ what to expect list” which we shared with you that talks about what can go wrong, and how we will correct them if this happens. Unfortunately our cabinet company ordered you the wrong upper color cabinets. This is completely out of our control, and because the color was so close, our guys did not notice this when they put them up. Of course, when you told us, they immediately took them down and we ordered the right ones. We know this can be frustrating, but we fixed it for you.

The microwave unfortunately came in damaged as well. Again it is out of our control, but we immediately ordered a new one. When we did receive it, one of our guys was wearing a sweatshirt with a zipper, and put a small scratch in it. This was totally our fault, but things do happen, even with our own employees. We do whatever we can to make it right, so we thought it would be easier on you if we just replaced the door of the microwave, but in doing a lot of research we found it wasn’t possible, so we replaced the whole thing. This did take time, but you had a microwave to use, until the new one came in.

We were staining the floor to match your existing floor as close as we can, so there were no decisions that you needed to make. We would have come back and fixed any bubbles that you had.

I’m sorry our guys didn’t clean up all the time. We have a reputation for very neat job sites, but perhaps because no one was living there they thought they could do it at the end of every week, instead of every day. You just needed to tell us. Communication is so important and we would have corrected it.

We are a very detailed company, and have everything written in the proposal of what’s included in your project. We never have a grey area that leads to you not knowing what you're getting. If you want something else, we are more than happy to do it for you, but it will be at an extra cost.

We have pages and pages of people on our reference list who enjoyed working with Tilghman Builders. Eric, we call him “Junior” (our son's name is Eric as well and he is also one our lead carpenters), is our newest lead carpenter, and is extremely skilled in his craft — so much so, we put him in a lead position. He is such a good guy, and extremely loyal, so it hurts us to hear you didn’t trust him. He is a little quiet, and we can say, he needs to communicate more on a day to day basis of what is going on. That said, if you told us how you were feeling, and the things you weren’t happy with, we would have corrected them immediately.

We never leave a job, until you are happy with everything. You just never responded back to us, for all the calls, texts, and emails we sent you. We would be more than happy to come back and fix anything that is not up to your standards. We have high standards too, but without communicating to us, our hands are tied. If you get this review response, please respond to any of the ways we’ve reached out to you so we can work on a resolution for you.

- Bob and Joanne Tilghman

Jennifer,
We know your project is completed now, and we are very happy with how it turned out, blending with your existing home, and we trust you are happy with it, too. As with any project, we set our timeline and work hard to be planful for unforseen issues. We are sorry that your project did have some challenges, that we worked through together, and with your beautiful new porch as the result. The issues you needed fixed have since been resolved by our team.
We would be happy to help you on any future projects you dream for your home, and wish you only the best.

Thank you... It was a pleasure working with you and Grace.
Joanne

K.G. - Thank you for taking the time to leave us this wonderful review. I miss you and E.G. and would be delighted to bump into you now that my family is in your area. Please reach out if you have any future renovation needs. We are 10X these days and I would be so proud to show you how far we've come. Junior is now a full time estimator and our offices are next to each other. If you're ever in the area, it would make my day if you or E.G. stop in the office to say hi. Free coffee! 263 S. York Rd Hatboro, PA 19040
Sorry for such a delay in responding.
Eric T.

Tara, thank you so much for the kind words and we really appreciate you taking the time to highlight our biggest asset (our people). We are blessed to have such an incredible team and clients to match!
Eric T.

ryake - Thank you so much for the kind words and for taking the time to post this positive review! We hope to see you again soon!!
Eric T

KMW, thank you for taking time to post a review for our company. We greatly appreciate the kind words! Please give us a call if you need any further renovations done on your home. You would not be disappointed to experience how far we've come since 2002. Thanks again.
Eric T.

Linda, we are pleased to hear you love the deck! Communication is a major part of this process and we appreciate you taking notice. I'm sorry we were unable to reach a five-star rating. Please if there is any interest, I'd love the opportunity to discuss the sticking points you experienced (215-357-3206). I am late in responding but thankfully, I am able to say now in 2024, we are not the company you once experienced. You would not be disappointed if you reach out today or moving forward for any renovations to your home! We would be proud to show you what an exceptional experience looks like! Thanks again for the positive review!
Eric T.