Top Ten Building and Remodeling Inc

Hired this company for a simple kitchen tile installation. As they were finished, I noticed heavy appliances being moved back into place almost immediately after finishing grouting, and thought this was odd. Sure enough, 3 days later, I noticed significant cracking in the grout. When I alerted Mark Norris about this via email, he stated it was "normal" and they would patch the crack. A supervisor returned the following day to put new grout over the crack, which I have since learned in not a correct repair. A few days later, I noticed many more cracks and Mark came to review the project. He was there for an hour, getting upset, raising his voice, and blaming the issues with the floor on being in a condo building rather than the mistakes of his crew. After much pressure, he eventually agreed to replace the floor and provided a scope of how the project would be correctly done. He did not stick to his plan, and unfortunately, there is significant staining of the grout (30+ spots) and pinholes in the grout (100+) and the project is also not acceptable. My brand new baseboards were not removed and were also beat up and Mark said that his crew was "too lazy" to properly remove them. I have lost confidence in Mark's guidance of his crew and their judgement