Cabin John Builders
While we work on various sizes of custom construction projects typically our renovation and addition projects are in the $250,000 - $1,000,000 range and new custom homes range from $800,000 to $3,000,000
Best of Houzz 2017!
Custom Homes, Home Additions, Home Extensions, Home Remodeling, New Home Construction
Alexandria, Arlington, Bethesda, Chevy Chase, DC (Washington), Dunn Loring, Fairfax, Falls Church, Gaithersburg, Great Falls, Idylwood, Kemp Mill, Langley Park, Lorton, North Bethesda, North Chevy Chase, North Kensington, North Potomac, Oakton, Potomac, Reston, Silver Spring, South Kensington, Springfield, Takoma Park, Travilah, Tysons Corner, Vienna, Washington, White Oak, Wolf Trap, Aspen Hill, Mclean, Rockville, Wheaton
Best of Houzz Design: 2013 and 2015 Best of Houzz Service: 2013, 2014, and 2015
I am very sorry that you are so disappointed in the look of the pre-finished floors that were installed in your home and how they are aging. To date we have tried very hard to work with you to resolve this and are happy to continue the discussion.
You are correct that when you first brought the issue to our attention that I agreed there was cause for further investigation/review to make sure the floors were performing as expected and worked hard to ensure your concerned were investigated. We came out to look at the floor on your request at least 5 times including visits with the installer, product manufacturer (who issues the warranty on the product) and an independent inspector to try to see what the problem was and how it could be addressed. As you allude to to in your review all of these people including the flooring manufacturer confirmed the floors were installed correctly and that the finish was performing within its specifications. Based on this we did let you know that there was no grounds/reason to replace the floor as it was performing as expected and even with a new floor we would not expect a much different result/performance. Understanding that you were still not pleased with the look, despite the technical data, which is understandable we offered to re-finish the floors at no cost as an attempt to resolve this matter. You chose to decline this alternative and held firm that only full replacement would do which unfortunately we are not able to provide.
I feel it is a bit disingenuous to suggest we were chosen solely based on budget as the reality of the situation was there was an EXTREMELY tight timeline to get work completed between when you purchased the home and when you needed to move in for the holidays which you said was priority #1 and we were able to accommodate it. From the very first discussion I raised the flooring as the major concern/problem in terms of the timing as the few weeks just did not allow for sand in place wood floors to be installed. We also discussed that sand in place floors are what we typically install and greatly prefer for several reasons especially for clients such as yourself with larger dogs. However given the time requirements we all agreed that the only way to get the project accomplished was to use a pre-finished floor. We agreed this was the path that would be taken and installed the flooring as specified/selected. Given the fact that we mostly install sand and finish in place wood floors we made sure to include several resources in the review and evaluation of the product once your raised concerns to make sure it was getting a fair evaluation.
More than anything I am disappointed that despite our efforts to date you are not pleased with Cabin John Builders. Our offer to re-finish the floors certainly still stands as we want you to love your new home and feel good about the work.