JL Closets

JL Closets provided a damaged closet system, agreed to fix it and then decided they didn't want to. They dropped off these damaged closets on my floor, charged me and left without installation. This was a violation of the contract, as no installation was performed on 9-9-2022. When I brought up the damage of my newly installed floors to management, I was told the owner wanted to “cut ties with you” and not continue with the project. JL Closets provides substandard quality. The owner Kristoffer is behind these operations and takes no accountability. JL Closets never finished the installation. Do not use JL Closets.

I recently purchased a new, high-end condo in Boca Raton and hired JL Closets to build 4 closet systems in my unit. At the outset, I presented the JL Closets designer with both detailed CAD files from the developer (which illustrate not only dimensions, but also the location of the plumbing and electrical systems in the unit) and actual photos from the unit illustrating the unique structures present. Despite multiple conversations over email and by videoconference, my "designer" ignored many of the unique structural specifications of the unit (columns, access panels, electrical outlets, etc.) and never visited the property in person. Eventually, a senior operations manager visited my unit to make corrections to the plan and prepare for installation. On the first day of my installation, the JL closets installers required three separate electrical changes that were supposed to have been covered in the plan and in one of my closets, I discovered that the installer had partially covered up an access panel that was clearly visible in the photos and on the CAD files. But the worst disaster came when a JL Closets installer drove a screw into a wall and struck several water pipes that were clearly marked on the plans. Water immediately gushed out of the pipes onto the ceiling, walls and floors and flowed into several locations in my brand-new home. Unfortunately, the JL installer did not properly consult the building plans or examine the wall and also selected a three-inch screw (double the length typically required and utilized for this type of job, according to senior JL Closets operations personnel) to penetrate the wall and eventually, the water pipe. After shutting off the water in my unit, I was left to call a water restoration company on my own to begin remediation. With the water turned off in my unit for days and loud fans running water remediation equipment, I was forced to move my family (including my toddler) to alternative living arrangements at my own expense. JL Closets offered a muted, one sentence apology by email and offered no acute assistance to my family. The message was quite clear, we were entirely on our own, as nonprofessionals, to manage this emergency. In the days that followed, I was forced to manage my own reconstruction project entirely on my own and had to hire a plumber, drywaller, painter, etc... After sending the first bills for water remediation services to the company's owner and his team directly, I was told to contact the company's insurance provider myself. JL Closets refused to pay the bills and left me to deal with their insurance company.Prospective customers should be well aware that if JL Closets makes a minor or catastrophic error in your home, you will be responsible for managing the fix. In my case, the mistakes that were made could easily have been avoided if the company had spent the proper time to consult the building plans and perform basic due diligence. Buyer Beware!

My closet designer was fantastic in helping me decide on what would best suit my needs. The installation was absolutely perfect. Trey did a beautiful job making my dream closet come to life! When it was first finished, I walked in and my jaw dropped, "Wow!" Now all my things are organized and neat. Sometimes I just walk in there to see if it's real! This company knows what they are doing and they do it well!

Highly recommend. From start to finish they were easy to work with. Listened to what I wanted and made it happen. Gave great insight on the design and moved quickly. The install was super smooth and seamless. I’m incredibly happy with their service and expertise.

This is my second time using JL Closets. I’m very impressed with the salesman and installer’s professionalism. And very happy with the final product. I definitely recommend JL Closets, great job!

I had the best experience with JL Closets from the minute I walked into the showroom until finishing the job. I worked with the same designer in both my projects and will definitely go back to them for future projects.

JL Closets designed the most beautiful and elegant walk-in closet for me. It was what I wanted yet exceeded expectations. They were precise and professional. I am so glad I chose them to do this design for me. If you want a professionally done project then this is the place to go.

Amazing Company to work with. We had 4 closets installed and they came out great. Quality is high and I highly recommend JL Closets.

My bedroom closet is amazing, clean, neat, and it organizes my clothes perfectly. JL Closets are so professional, pleasant and friendly. I totally recommend them.

We have used JL Closets to design and install closets in three different houses, and all the closets turned out beautifully. The projects were completed on time and the quality was excellent.

I hired JL Closets to build my bedroom closet, and chose 2 colors for it: one color for the front of the closet - which matched my floor, and a lighter tone for the sides and inside. It turned out so great! It looks like it was built in when the house was built.

We have used JL Closets for three projects to date at our place - Two wall beds and one closet. Our designer created a design that worked with our space and budget. The product was installed as designed and on time, every time.