Muti Kitchen & Bath

2 years ago we purchased a double sink vanity and counter top for the full renovation we were doing in our primary bath. Muti was one of 4 recommendations we received from our contractor. The order arrived , installation was completed . Shortly after minimal use, the counter top showed strange markings . This problem continue over the next year . Resulting in marks all over the counter. It was as though the stone was not sealed ?? We called in a stone expert who tried to assess and remove : he was totally unsuccessful . I sent pictures to the Toronto site and got more attitude than I was ready for or felt neccessary . Our question to the c/ s rep was what could we do or you do to assist with the clean up of surface . I was flatly read the return policy and no suggestions offered . I was told the pictures showed nothing and that stone was a natural product and thus not perfect . I was asked to go to showroom in Toronto to see the stone for myself . Never , will I ever recommend or step foot in their locations again . $3000. For a vanity! If I had seen on the sample in showroom what I have in my bathroom , I would have run the other way . Shameful customer service !

Muti was recommended by our designer / contractor and it was one of the worst retail experiences we've ever had. The staff person was abrupt and aggressive from our first meeting. Their exchange / return policies are inflexible, which is nearly impossible to imagine given the industry they are in and changes that may be needed which are outside of the customers control. When making such a significant investment in fixtures and finishes, who you partner with is important. We are in the hole for about $2,000 of the $7,000 we spent and count ourselves lucky that we didn't give Muti more of our business before catching on to their shortcomings.

Do not use this company, full stop. They never finished our kitchen, mud room, walk in closet(s) and media built ins once they received our money in full. Very disappointment, as we spent a lot of $ for their sub-par services/products.

I have used Muti times and recommended them to my clients, i will continue to refer them in the future.

Terrible, terrible experience. Don’t shop here. Purchased a custom $600 tap and told it would arrive within 2-4 weeks, did not arrive, another 2-4 weeks when called, did not arrive. Hired plumber 3 times to come in to install a tap that did not come until 4 months later. Ended up getting it in 2 weeks from another store. When it arrived they refused to refund me as I no longer needed, they refused to give me a store credit or even offer me payment of a restocking fee or purchase another item in store. Big loss for them $100,000 kitchen and. 3 bathrooms all hired to another company as they provided terrible customer service! Don’t shop here!

We had a great experience with Sheila at Muti. From design to installation, she was always accessible and quick with communications. After installation she came by our home to make sure everything was done correctly and that we were happy with the end result. The final cost of our Italian built kitchen was less than her initial estimate, and very competitive. I`m glad we chose her for the design as well. Due to the complications associated with ongoing renovations, it was not straightforward. Measurements were taken prior to completed duct work and some framing. I was surprised how well everything fit without unnecessary spacers when all was done. The kitchen was part of a full renovation and second story addition, and Muti was one of very few contractors used, whom I would recommend. Thanks Sheila! Mike and Anna

I bought Italian kitchen from Muti, now almost two moths waiting for one damaged panel and missing freezer handles, and still when I call them they are not sure when I gone receive them .