Acclaim Renovations and Design

We’ve had Acclaim complete two projects for us— a family room with fireplace remodel last year followed by a bathroom remodel this year. The crew was courteous and professional. They covered carpets and kept the demolition debris confined to the bathroom. They worked quickly completing the project in about 4 weeks.

Acclaim did a wonderful job rebuilding our kitchen and laundry/mud room into rooms that are a pleasure to be in. From start to finish they excelled at communication and helped guide us though material and design selection and construction. Their crew was a great group of guys that we enjoyed having in our home. The team at Acclaim were very responsive to each and every issue that came up and made sure everything was to our satisfaction.

If you need any remodel project this firm in my eyes gets and outstanding rating. My wife and I were very fortunate to select Acclaim for out kitchen remodel. This is a hands on company starting with their owners, designers, and staff that perform the work. The employees work directly for the company and are on site every day keeping your project on target. The quality of the workmanship is exceptional. There are no surprises, you as the customer approve all changes and costs as you work through the projects. They are very good at estimating the cost of your project. It is refreshing to have honest, hard working people to make your project dreams come true.

We had a master bathroom with a walk-in closet done by Acclaim Renovation, then known as One Man and a Hammer, December 2014-February 2015. We chose One Man and a Hammer based on their years in business, reviews we read online, and the fact that they offered design services. We were very pleased with the design phase. Mark and Bob were extremely pleasant to work with. We appreciated their passion for their work, and both of them had very helpful ideas and input on how to use the space. We picked out the cabinetry and tile at the One Man and a Hammer showroom, where there was a nice selection to choose from. Our problems started the first week work began at our home in early December. We came home on Monday, the first day, to find the screen door from the garage into the house locked. This door can only be locked from the inside – it is impossible to lock it, close the door, and have it remain locked. The door from the garage into the house was not the one they had a key to so we are not sure why the workers were using it. Wednesday morning when we took a shower in the main bathroom we found that the master shower drain, which was connected to the main bathtub’s drain, had not been capped. Water was coming out of the kitchen ceiling below the master bathroom. The workers capped the drain and did repair the damage to the kitchen ceiling. Thursday afternoon we came home to find the front door standing open and the key box used to store the front door key had also been left open. The workers had left for the day. We called One Man and a Hammer and they assured us that leaving the house open would not happen again. Monday of the second week we found that the master bathroom window had been left open. Again the workers had left for the day. Fortunately the serious issues stopped, but as the project progressed we had other issues. We found damage to the front door casing and several dings in the drywall in the front entry. We indicated prior to the work beginning that we had just finished painting the front entry, stairway, and second floor hallway and would like care to be taken as the work progressed. We had 4 doors and 13 windows replaced, air conditioning, and hardwood installed in 3 rooms prior to this project. We did not have any of this kind of damage as a result of any of those projects. We had some issues with the quality of the work that was performed. We had One Man and a Hammer correct some of the issues, other we chose not to have corrected. We consider these to be a difference of opinion. We discussed with the owner Bob during the final walk-through we think greater attention to detail would have produced much better results. We discovered our most significant issue this year. Because of our experience with One Man and a Hammer we chose another company to remodel our kitchen. During this project we found that one of the floor joists was cut through to make room for the shower drain. 3 ½ inches of the joist was completely removed from a joist, from the floor above it to the kitchen ceiling drywall below it. The drain pipe was in the middle of the gap in the joist. Unfortunately we approached One Man and a Hammer with anger, which was inappropriate and uncalled for. We regret our reaction and we apologized for our behavior. One Man and a Hammer did offer to repair the damage. We chose to have our new contractor perform the repair as we believe the solution One Man and a Hammer proposed was not sufficient. We also did not have confidence in One Man and a Hammer’s ability to perform the repair properly because structural damage was done to our home when they worked on it 3 years ago. One Man and a Hammer did offer to pay for ¼ of the cost of the repair, which we accepted. We had to email One Man and a Hammer twice before they sent us a check 5 weeks after we requested it. We have seen the many excellent reviews for One Man and a Hammer. We have also noticed that One Man and a Hammer at times asks for suggestions on what they can do better. In the spirit of helping One Man and a Hammer improve, we offer the following suggestions: 1.Supervise work that is being done. As stated above this is something we discussed at the final walkthrough. 2.Perform all work according to building code. Ohio code, section 502.8, concerning floor joists can be found here - http://codes.ohio.gov/oac/4101:8-5-01v1. 3.Respect your clients and their property. This will prevent both the issues we experienced in the first 2 weeks of our project and the more serious issue of damaging your client’s property. We wish One Man and a Hammer well, and we are sorry to say that we cannot give them a better review. We very much would have liked to have been able to do so.

We love our new kitchen. Our design ideas coupled with their expert advice helped us in ending up with a beautiful, efficient, and well-constructed kitchen.

No job seems too small or too large for Acclaim!!! A couple of years ago, we had looked around to find a local business to perform a major update on our vintage-1988 kitchen and were not at all satisfied until we found Bob Galese and Acclaim! We could not have been happier with the entire staff from Bob to designer Mark to office staff including Debbie to on-site reno staff whose names escape me at the moment! We wanted a complete refresh while not making the kitchen stand out so much that we (and everyone who saw it) would / could say: Wow, you really did a great job updating the kitchen but when are you going to do everything else?!. So, what did Acclaim do? They not only tore out the entire kitchen (i.e. cabinets, appliances flooring, etc.) but they also did so with care because they had informed us that we could donate cupboards and countertops to Habitat For Humanity versus simply having everything hauled to a dump! They had sealed off the rest of the house to keep the dust, etc at a minimum. Each day, they cleaned up the work area. They tried to provide a minimum of disruption - if one can imagine that with a major kitchen reno. The reno was completed within a few short days of the estimate AND there was only one outside dependency (for the quartz countertops) which Acclaim managed! To this day, we are absolutely delighted with the kitchen! And we tell everyone we know that we are. What's more, everyone who has seen it has said: Wow! Thanks, Bob and Acclaim! FYI, we are planning to have Acclaim do a couple of other projects for us as soon as we have a window of time :)

A couple of words to descibe Acclaim - Professional, thorough, clean and prompt. We hired Bob and his crew to remodel our kitchen last year. Acclaim was very helpful with the design process especially since I was unsure exactly what I wanted. The workmen were very knowledgable and thourough in their work but also worked as qickly as possible. The quality of the workmanship was excellent. Removing the old soffits can be a messy but my house did not get destroyed in the process because everything was blocked off with heavy plastic and the work crew cleaned up with a shop vac everyday before leaving. While not necessarily the lowest of original quotes, they did not nickel and dime us with change orders for every little thing and they went out of their way to make sure everthing was done right. There was only one minor warranty type item which was repair very promptly. I am very happy with my new kitchen and I know we hired the right company.

Bob and Mark used their expertise to help us create our dream master bathroom. The unique shower design was just what we were looking for. They have a terrific crew of tradesmen, who were professional, courteous, great problem solvers, and did quality work. We love our upgraded master bath, from the design to the materials and workmanship.

Good teamwork. Very thorough prep for painting. Sensitive to budget considerations. All looks great. Some small confusion once or twice about what day they're showing up, but overall scheduling of work was very efficient.

We were very pleased with the work done by all of the employees of Acclaim Renovations & Design. From the design, to the office staff, to the finish work, nothing but the best. The attention to detail and function were excellent. We are now contemplating an additional project with them.

Showed up when they said they would, project went smoothly. Enjoyed using their website to make sure the correct products were ordered, saved time with communication.

Acclaim was hired by us to remodel both our kitchen and master bathroom, including a hardwood floor in the kitchen,new quartz countertops in both kitchen and bath, new sinks and faucets, medicine cabinet, light, ceramic floor, toilet, vanity, and hardware. The work was performed in late summer of 2015 for approximately $32,000. The work was completed on time and within budget. The men that were here were very professional and very skilled, leaving the work site clean every day.