Robin LaMonte/Rooms Revamped

Thank you Brenda for the lovely compliment.
I look forward to working with you again!

Thank you Rick for the wonderful compliment. You and Kristin were wonderful partners in helping me create your story. It is always a wonderful experience when everyone involved in a project enjoy working together.
With gratitude,
Robin

Thank you for the kind words Marc!
You captured the look I wanted and I enjoy having you on my team!

Thank you Clare for your lovely comments and it has been an honor and a treat to be your interior designer for your home.
You are so easy to work for and I even learned about Etsy while working with you.
Perfect collaboration between your family and my team makes creating interiors so worthwhile!
Here is a sneak peak but I can't show too much because it is getting published.

Thank you Keith for being a very wonderful client!
You were so delightful and accessible throughout this project.
It makes my job so much easier when we collaborate on projects with the same common goal: Creating a space you can call home.
As an interior designer, I find myself blessed and grateful that our journeys intersected and that you found me on Houzz!
I can't wait to share your home on Houzz!!
I have wonderful clients such as yourself who invite me back to design other spaces and I look forward to our next adventure!
In the meantime, my deepest gratitude,
Robin

Rebecca,
Thank you for your kind words.
Because of our new friendship from working together on the Atlanta Decorator's Showhouse, I have had the pleasure of working with you on the St. Ives Country Club home.
You are also a pleasure to work with!

Marcie,

I feel I need to respond to protect my reputation that for the last 15 years has been stellar. I take my interior design profession very seriously and have always gone above and beyond for my clients. When designing a room or a home, I design rooms that I am very proud to say that I did this for my client. I have 15 years of very happy clients and I take pride in saying that too.

I am sorry that you felt you received less than my best work on your design project.
Your rooms turned out beautifully and I am so happy with the results. As a matter of fact, I would love your furniture in my own home!

The issues you stated above about the project, I would like to address:

The accounting on the invoice was my fault when I only charged you the price of a single chair, not for 2, and quickly brought it to your attention. The design board that we shared (and still do) prior to writing up your invoice had the actual price for both chairs and I should have rechecked the invoice to make sure it was correct before presenting it to you. I would have avoided sending you another invoice for the additional cost.
You were refunded the sales tax.
You are correct, I did not do this out of malice.

As for the chips on the desk:
I have layers of checkpoints when furniture is delivered from the manufacturer to my warehouse, then finally to my client.
First it is inspected at the warehouse for any damage, then reported to me with photographs and then I notify the manufacturer.
It is then either replaced or repaired.
Your furniture came from the manufacturers in excellent condition. No report
A second inspection occurs when loading the furniture onto the truck prior to a client's delivery.
The last inspection happens when the furniture is installed in the client's home. This is done by my delivery team, myself, and if the homeowner is present, they also inspect. I attend every inspection to protect against such claims.

As I told you privately when you found the chip on the edge of the desk after I attended the installation, inspected all the furniture, and even photographed the rooms, it was not there when I left. I was very surprised when you told me about it and I can back the next day to see it. I had told you then, it wasn't there when I left.
I have no doubt that you don't know how the chips occurred and I offered to help you pay for 50% of the repair work, since this damage occurred after I left. Since the damage was not the fault of the manufacturer or the delivery warehouse, I am the only one left to help you repair the desk.

I am sorry you are not pleased with the chairs. This is the first time I am hearing it.
They are in scale with the sofas in both rooms and are on the small scale for lounge chairs.
Design Tip: The living room chairs can be moved closer to the cocktail table, and will not interfere the bookcases. They are too far away now.
The family room chairs are swivel and they are the smallest they can be for a swivel chair.

Again your rooms are beautiful and I very proud of the final results.

Thank you for the very kind words Maria.
I enjoyed working with you and creating the home you and your wonderful family will enjoy for many years to come.
I also enjoyed blending the treasures you brought with you from Europe as well as filling the rooms with new pieces made in the USA. Welcome to America!

Thank you Patty for the lovely review.
When I undertake a design project for a client or even a showhouse, I rely heavily on my support team.
We all support each other and in the end deliver exceptional results for my clients!!
"I am only as good as the people I surround myself with.."