BuildDirect

This is the best flooring company I've ever seen. They sell all types of flooring as well as other items if you are new construction or remodeling. You can order free samples too. They worked with us on the price and a few weeks after we bought the flooring it went on clearance and they refunded us the difference. How awesome is that?! I highly recommend them!

We ordered Flex Deck wood tiles and outdoor furniture from Build Direct to renovate our deck. The Customer Service was outstanding. It is such a delight when you are not just dealing with a call center but have someone specific you can work with. Our representative was knowledgeable, friendly, had a sense of humor (!) and went out of her way to help, answer questions and get the best solutions as well as prices. She coordinated the shipment in order to get the lowest possible shipping costs. Everything arrived in the time promised and in good condition. Before we even ordered anything they sent us sample deck tiles free of charge so we could judge better how they look and work. The quality of the tiles, as well as the furniture, is top and we are very pleased with the outcome of our new deck. We would recommend Build Direct anytime.

In my case they refused to honor their warranty for structural failure in $10,000 worth of wood flooring product despite the written report of a certified expert in wood flooring stating in his written report that the failure was, and I quote, "manufacturing responsiblity." Do not take the chance of having a nightmare experience like I did and buy from an American company who can be more easily pursued if they refuse to honor their warranty. Please note that this company avoids honoring their warranty by the following tricks (please check for yourself if what I am saying is true) 1) based in Vancouver, British Columbia to avoid many U.S. Consumer protection laws. 2) their terms of service WAIVES your right to sue them in small claims court! 3) their terms of service REQUIRES that you arbitratrate a dispute using an arbitration company that Buildirect chooses. You tell me if you think this gives the arbitrator a bias to favor their de facto employer. 4) even if you decide to use their arbitrator, you MUST travel to Canada to do so. 5) their wood flooring warranty is a scam since virtually every city in America cannot maintain the REQUIRED humidity levels of between 35-55% AT ALL TIMES! They hide behind all these legal roadblocks to avoid honoring their scam warranty. Stay away from this company! I had to tear up the newly installed structurally failed BuildDirect flooring (see photo) at great cost, and installed the identical Santos mahogany species engineered flooring from another manufacturer. Two years later the other manufacturer's flooring looks beautiful, without any delamination. This indicates that BuildDirect's excuse that the humidity was too low in my home, and that Santos mahogany engineered flooring could not be installed in my city was just an excuse for defective manufactured flooring by BuildDirect, since the species of flooring is the same (Santos mahogany), the flooring is engineered with same number of plies, the humidity levels are the same, the home is the same; the only difference is that it was not defectively manufactured Builddirect flooring. Again this conclusion was supported by a certified wood flooring inspector who wrote in this written report that the cause of the delamination of the BuildDirect flooring was, and I quote, "manufacturing responsibility." STAY AWAY FROM THIS COMPANY!!!