The remodel of our Sun City house into our dream home is now done. Throughout the entire three years of remodeling (we signed the contract for Phase 1 in November 2019), Yourson helped us strategize, problem-solve, and get things completed. To us, this was not a “run-of-the-mill” remodel due to extenuating circumstances - the COVID-19 pandemic. Yet, all members of the Yourson Team that came to our house performed their jobs in an exemplary manner during trying times. We truly believe this job could not have been done to our satisfaction without your organization’s professional, calm, and approachable manner.
So Kathy and I want to extend our sincerest gratitude to the three of you personally, and to all the members of the Yourson organization (Pablo, Alan, Zak, Jeremiah, Larry, Andrea, Grayson, Victor, Efren – I know there were others but I cannot remember their names) for their work in remodeling our Sun City house into our dream home. Kathy and I have enjoyed working with your organization. We wish you much continued success.
This is a pretty clear case of people who wrongfully want to bash a small business with no merit. Given your track record of leaving one-star reviews on other businesses, we just want to let other businesses know- beware of these people. We are glad to no longer carry the burden of working with them.
You contracted us for design work and plans, which we completed. We provided professionally drawn architectural construction plans. We presented not one, or two, but THREE different design options for you, and we have documentation to prove that you never indicated that you were dissatisfied with any of them. You never told us you didn’t like the designs, you didn’t make any comments or complaints. Then, you completely blindsided us and decided to cancel the contract. This was a huge surprise to us, and one that we would’ve fixed earlier on if we would’ve known there was an issue.
It wasn’t until you abruptly cancelled the contract that Phil stepped in and offered to do what we would do for any other client. He offered to make any adjustments to make sure you were satisfied. Again, we have the email correspondence to prove this. Unfortunately, our attempt to satisfy you fell on deaf ears, as it was apparent that you were no longer interested in working with us and merely wanted a refund of work that was already completed. We believe this was not because you were “underwhelmed” by the designs, but because another contractor offered to do the work for cheaper, and you needed an excuse to get out of our contract.
After trying to reason with you, we’ve realized it’s best to just lay out the truth and leave this negative review visible for future clients. This is the equivalent of eating your entire plate at a restaurant, and then sending it back for a refund because you were “dissatisfied.”
Finally, we’d like to point out that Mr. and Mrs. Gardiner offered to remove their negative review and post a positive review, in exchange for payment. We declined their offer, and believe this should be enough information to hopefully guide you, the consumer, in knowing that these people are simply scammers who prey on small businesses. Shame.