PF Design Studio

Do NOT deal with this company. Very poorly run. Abigail caused a 9 week delay to the building of our home which caused thousands of dollars to us and our home builder. She contacts you when she needs your money to pay another debt and doesn’t bother keeping any kind of deadlines. She lied to us repeatedly about the whereabouts and delivery of our products. Have also reported this business to the Better Business Bureau. Only gave a 1* review because it didn’t have a -10000* review option. Don’t get sucked into this business like we did; even if they say ‘under new management’.

We hired Abigail ad the team at PF to help us with our kitchen renovation after having some flooring done with them a few years prior. From day one, everyone was pleasant, professional and timely. We trusted all of the trades coming in and out of our home. We shared with Abigail that we were on a fairly strict budget and she lit up at the challenge. We not only ended up completing under budget but she helped us get connected with a fund that got us money back from the renovation so we ended up even better off! The design of our space was absolutely phenomenal and we continue to be so happy that we decided to move forward with PF. Thanks Abigail and team :)

It's really funny that their motto is customer service and quality go hand in hand. I guess they do...but in a negative way!! Dealing with Abigail and her team has been THE most unpleasant experience. Phone calls and emails don't get returned and the business is often closed during their regular business hours. They have no problems returning calls when they're expecting your 50% deposit but after that, good luck receiving any kind of timely communication. It has been 8 months since we had our flooring done and we are still waiting for the job to be finished properly. As you can see in the pictures, the work was very sloppy. Work started late to begin with and took twice as long as promised. This isn't that surprising. However, the quality was sub par and despite numerous guarantees made by Abigail, they refuse to come back and complete the repairs. We have exposed nails, holes in the drywall, cracked baseboards, etc. They still have our baseboard paint after promising to fix the damages they made to them yet they won't return our many attempts to contact them. I would be surprised if they're in business much longer. Do yourself a huge favour and steer clear of this very unprofessional business.

Wonderful friendly service. Very patient and understanding. Took the time to go over floor plans and share professional options. Service at our front door with the product once we finally picked it out. Shared some cool home decor ideas and then some. We can't wait to show our new renovations. Thank you Abagail your awesome!!

Our experience with this company was disastrous from the beginning! They never followed through with commitments and left us hanging for weeks. The quality of the flooring was great, but the installation was not! We have so many squeaks in our floor - something that was promised would not happen. They said to just call and they would come to fix it right away. Did not happen!! I would definitely not recommend this business. We had one person who was excellent to work with (Janet) and she has since started her own business. We finally had to hire another business.

What a great company with very helpful staff. They are with you thru the whole process of the Reno's. We had them come do a good chunk of your condo, new flooring, redo both of our bathrooms, a cut out and creating is a breakfast bar, and expand our kitchen they created a laundry station in our laundry room. Our ugly mantel is now replaced by a featured floor to ceiling tiled fireplace. They are quick and tidy. And great to have in your home. They even added felt to the bottom of all my furniture. I wouldn't use any one else. the money spent was worth every penny and ended up getting over asking price for our condo....look forward to using them again when we find a house!!!!! Especially because you travelled to do it. When we relocate to Lethbridge. Thank you PF design you are a pleasure to work with and look forward to our long working relationship. Wouldn't go anywhere else.

Our experience with Paul's Floors was nothing but professional. We decided to undertake renovating our rental property and did not know where to even start! Abigail visited the property and offered her professional opinion and walked us through step-by-step when considering all aspects of our renovation, from what type of flooring would be the best for our type of renovation, to the most complementary paint colours for the entire condo, to the kitchen backsplash that would tie the whole design together - and her consultation was free of charge which we liked the most! Overall, we are incredibly happy with the amazing design process and the quality of products.