Village Home Stores

Reviews tend to be one of two things, either a five-star rating when a company does a good job or a one-star rating when something goes wrong. This review falls into the later category. When we had our house built, we used Village Home Stores for all of our flooring, including a walk-in shower. Later we used them to tile a back splash. They did such a good job, everyone we heard was needing carpeting or tile we said they needed to call Brad Fetters. Our experience would have been perfect had it not been for a nagging issue with our floor. One board in the floor keeps moving, please see picture. At first everyone was helpful and they tried unsuccessfully a few times to fix. We have been patient and were disappointed when we would have to call multiple times to get Brad to return a call. Since we could not get help from Brad, my wife went up the ladder and spoke with Adam. Initially Adam responded quickly and said he needed a few weeks to look into and he would get back to her. Since then, radio silence. Every time my wife calls, Adam is “busy” and is offered his email. A message is left only to never be returned. I have left a message with a similar result. At this point I would have more respect for them to say “we are not going to do anything about it” instead of being unprofessional in not returning calls. While there is nothing, we can do this point as we have left message after message, we will be telling everyone we hear of who is looking for new flooring to avoid Village Home Store at all costs.

Just had a great experience. Our washing machine started displaying a weird error message. We got a repairman the day after we made the request. Dave quickly diagnosed the problem, got the washer working properly, but said a full repair would need a replacement part that had to be ordered, The next day we got a call to say the part was in, and Dave returned the day after that. Within 15 minutes, just like the first day, he had the part replaced and everything works perfectly. Best of all, the repair was covered by warranty and we didn't even have to ask whether it was or not.

Working with Angela Weisbrod was a joy! We could have not asked for a better designer. The entire team at the Village Home Stores and Durian Builders helped us turn our 90's kitchen into a timeless classic. Timely and quality construction with "small-town" service and care.

We used Village Home Stores on an extensive remodeling project. They sold us on their quality and service after the sale. We are still waiting to see their service after the sale. We have been waiting for resolution on a flooring claim that we started almost 4 months ago. They will not return calls or emails. Meanwhile our floor still isn’t fixed. Buyer beware!!

My wife and I recently built a new home and asked to use Village Home Stores exclusively. From the staff to the installers to the owners, they are all the best of the best. I certainly would recommend Brad for flooring and tile, Josh for cabinetry and countertops, Rob for appliances and Keri for lighting. They are all very easy, knowledgeable and accommodating to work with. But the best part of working with them, to me, is the fact that they share their opinion. And we are truly glad we listened! Thank you for being part of making our house a home.

Great to work with and beautiful product lines to choose from. Tight scheduling to get the job done quickly with respectful, friendly contractors. Very pleased with my new kitchen.

Village Home Stores completely remodeled my kitchen. New cabinets, countertops, backsplash, floors and lighting. Working with Angela as my designer was a joy. She listened to and incorporated all of my ideas and made suggestions on things I never would have thought about. The contractors were all very professional and respectful and did a great job. Village Home Stores made remodeling my kitchen as painless and stress free as possible and they had it ready for me to host Christmas for my family! I am thrilled with my new kitchen! Thank you!

We hired Village Home Stores for the final step in our kitchen remodel: a tile backsplash. Angela patiently helped us with our selection and coordinating colors. Randy did a very nice job with installation, even accommodating us outside the scheduled time. Both Angela and Randy were very pleasant and professional to work with!

We hired Village Home Stores to remodel our kitchen and bathroom and finish the remodeling we had begun on our living room. Our designer for all three projects was Angela Weisbrod. Neither the kitchen or bathroom in our 1940’s era farmhouse are large rooms. Angela prepared designs for both that incorporated everything we wanted and managed to make the rooms look larger as well improving their efficiency and appearance. What we really appreciated about Village Home Stores was everything we needed for the remodels was available right there in one place and of the highest quality. They have a team of professionals and a process that guided us through the selection of everything we needed to complete the projects. At times all the decisions and details felt overwhelming but everyone we worked with were extremely helpful, knowledgeable and above all patient. At every step we were given an updated estimate of the cost for the project. Once all the details were worked out Gregg Swanson, the project manager gave us a schedule showing us week by week who would be working at our home and what they would be working on. The craftsmen from Village Home Stores and all the subcontractors who worked on the project were professional, respectful, friendly and courteous. We love the finished results and would like to thank everyone who worked on our remodels. We highly recommend Village Home Stores and plan to work with them again as we proceed with remodeling the rest of the house.

We needed a ceiling fan for our lower level family room. After showing photos of the room to Keri Swanberg, she determined the size and style that would compliment the space. With her help, we chose the Monte Carlo "Maverick." fan The fan is even better than expected, the sleek three blade design in the black matte finish is the perfect finishing touch. Keri offers great design ideas, product knowledge and customer service.

Service for my dryer from Technician (David Hood) was more than I expected! Awesome is what comes to my mind and very helpful, knowledgeable and so pleasant. Big Thanks to David!! Diana

Working with Keri and Heather to build our new home was awesome. With our ideas and the suggestions they offered we came out with exactly what we saw in our minds. Love it! All of our appliances, cabinets, flooring and lighting are top notch. Thank you Village Home Store!