Atlantis Pools

Staff are friendly and seem knowledgable. Low rating is more related to trust. I believe expectations from local companies is to create a solid working relationship where the customer receives their goods / services in exchange for a reasonable and honest reimbursement to the company. I believe I have been taken advantage of on 2 occasions nows. Approximately 2 years ago they provided opening and closing services for my pool. They were timely and I feel they did a good job. The second year they provided services for my pool I received a phone call several weeks after the opening and they stated they needed to have a return visit to fix a flow sensor that was noted to be bad at time of pool opening. I was told that the service tech had disabled the bad flow sensor (meaning cut the wires to it) in order for the pool to work. They wanted to send a tech back out to replace the sensor. I feel that this should have been disclosed at the time of opening but applaud them on their follow up. The issue was that they wanted to charge me more than $400 to do the repair. A generic flow sensor costs about $20 dollars online and even the most expensive flow sensor (Hayward) runs about $99. Installation involves unscrewing the old one and screwing the new one in and plugging it into the control panel. I replaced it in about 10 minutes. This interaction made me feel uncomfortable and I stopped using their services. This year, I had a pool light go out and needed a replacement. To be fair they were the only local company that had this light in stock. I figured there would be a steep but fair mark-up but I should have done my research before purchasing. To give an honest review - I was told the price before purchasing! I commented on how high the price was and they said that is the price these types of lights go for. Well, their sale price for the fixture had a minimum of a 70% markup. - even if they had purchased it online so their markup was even higher than that! I just don't understand how you can trust a company that would be so willing to up-charge a customer such a ridiculous amount. I even called and emailed to see if they can review the price I was charged given such a significant price difference between other dealers. The response I received was "the last thing I believe we have been is unfair as we have been upfront with you about the price from the beginning." I agree they were upfront with the pricing but never expected their markup would be so unfair! I question the integrity of a company that would so willingly take advantage of a customer.