Crown Pools

I bought a pool 2 months ago and was well aware there was a 2 MONTH wait on the install. The ONLY reason I went forward with my $6200 purchase of the pool was that Wesley Boyer, the general manager, found a liner in stock that I liked. So I bought it! Fast forward to less than 24 hours to install almost 2 months later! Crown Pools of Dallas has "no phone reception" and I get an email from Wesley that they have installed my liner that I PAID FOR, into someone else's backyard!!! The liner that convinced me to move forward with my purchase! Long story short, I told him I would move forward with the ugly alternative liner and install if they discounted it. He would not do it. So, they gave someone else my liner I paid for but would not make it right. This is a very short version of all that took place. If you REALLY, want their pool and equipment, don't trust them to hold it while waiting for your install . 1) The installer will never initiate your install. You will have to text and call multiple times to get any type response. He might even ask you to go get 2.5 yards of mason sand that he is supposed to get to level your pool, like they did me! 2) They will put YOUR pool and liner in someone else's backyard and you will not get an apology or or any kind of accommodation!

Crown Pools does an amazing job with our pool maintenance on a monthly basis. Marcus is always on schedule, courteous and answers any questions I might have. He is able to repair most issues or gets them resolved promptly at the store. Michael is phenomenal on the equipment/technical side of things. Crown Pools delivers great service at a competitive price, and I have recommended them to all my friends and neighbors!