Eastern Surfaces, Inc.

I would explore other options before willingly choosing this company. For other reasons, our counter had to be ordered at the same time as our cabinets. I told them to first time they called we were not ready due to this. I had continuous phone calls wanting to set up a time to measure despite being told I would call them. The guy who we were told to ask questions when he came to measure knew nothing. I was given conflicting information several times and am still not sure what to believe. Very visable seams right at the edges of a sink and was told that was the only way it could be done. Installers didn't properly clean up after installation and had messy black caulking oozed all over.

We ordered our counter tops from Home Depot in Phillipsburg, NJ. We were told that is would take two weeks before they measured and two weeks after for installation. They subcontracted it to Eastern surfaces which took four weeks before they came out to measure and will not install for another two months. So counter tops we order on 5/31/21 will not be installed until 8/26/21. They never called us we had to call them. Their costumer service is a joke! If you have a choice go somewhere else. My parents ordered countertops in south jersey this spring and it took about a month before they were installed. This is a problem with the Home Depot which did nothing to help and more importantly with eastern surfaces. Cannot believe it will be three months for countertops! Unless you have all the time in the world shop some place else!

Perhaps my opinion will change if situation gets resolved but I ordered countertops and gentleman who did template told me in passing, after I had signed off on template that a seam would be right next to sink. I said I wasn’t happy and he added to the template instructions that I was to sign off on seam placement before cutting. THEY DID NOT CONTACT ME ST ALL about seam. I spoke with 2 people after template was made about this and was told they’d get back to me - no one did. Installers came today with unacceptable seams and I refused installation. I have since been told they can’t help me but will install these already cut countertops but when I try to get it scheduled no one returns my calls. If they ever call me back, if they ever install countertops, and if they do a good job making seam inconspicuous I will revise my review. Men who came to do install were very nice but the people in the office are inattentive at best. Buyer beware when working with Eastern Surfaces!!!

I've been working with Eastern Surfaces for over 5 years for my clients countertops. Templates are done in a timely manner and the install is usually done without any issues. When an issue arises, they make sure to resolve it until the client is happy. Their selection of stone is massive and the salespeople are friendly and accommodating.

Another job well done by Eastern Surfaces. We have worked with Eastern for over a decade, and enjoy and great working relationship with them!

I was looking for granite to do a bathroom vanity. I knew I wanted Blue Pearl and Eastern had a beautiful piece. They cut and installed the vanity in one day & provided the sink. Everything went smoothly. Great customer service too. I highly recommend Eastern Surfaces.

I truly enjoyed working with Robin P at Eastern! So professional and responsive and the level of expertise with the fabricating and the 6 men it took to install our island top was exceptional!!! We did a mitered drop edge and you can't even see a seam and the veining pattern was matched up perfectly! Looks like it was made that way! Couldn't be happier with Eastern!

Eastern Surface has been a pleasure to work with; from the start with Karen, the salesperson - to the installers who were very professional at my home. The Quartzite countertop in my kitchen is beautiful. The facility has a huge selection to choose from. Since many of the slabs lean on one another, the employees in the yard picked up the heavy slabs for us to be able to make the perfect selection. I would highly recommend this business.

First, they have an beautiful selection of marble and granite. Employees are professional and patient. They provided excellent communication and arrived on time for measuring and installation appointments. Final product is absolutely beautiful.

Eastern Surfaces is top notch when it comes to service. They always arrive as scheduled on our projects and do wonderful fabrication on all of our projects. Everyone we work with at Eastern for pricing as well as scheduling is very nice and helpful. We enjoy working with Eastern very much.

Great installation of a kitchen countertop (along with many other installations). Eastern Surfaces provides prompt accurate pricing and timely service along with high quality fabrication.

Our experience with Eastern Surfaces is a professional relationship. Our tile customers often use the services of Eastern Surfaces for their solid surface needs and have reported only the highest of accolades. We are happy to refer customers to Eastern Surfaces for solid surface materials.

I have worked with Melissa for over 15 years and she has been an incredible resource in helping my business. Their countertops and service are unparalleled and i always get positive feedback from my clients.

We have worked with Karen for many years for our counter top needs. We work directly with her on some projects. On other projects, we refer our clients to her so they may meet with her at their convenience. She is always professional, pleasant, knowledgeable and eager to help. She provides excellent customer service with a smile.

Eastern Surfaces has been great to work with. They are pros at what they do. We consider them to be a great partner in satisfying our customers. As the counter is often the last step in a kitchen remodel, a poor job can ruin an otherwise great relationship with a customer. Eastern has kept our customers very happy, and that's money in the bank! -Molly Olshefsky Design Department Manager Beatty Lumber Company

We have used many stone fabricators as subcontractors in our kitchen and bath remodeling projects over the past 13 years, but our latest default stone fabricator is Eastern Surfaces. They provide excellent customer service and assign an in house sales person to our company. That connection makes getting an answer to our questions efficient and painless. They offer competitive pricing for their contractors and keep us supplied with updates and samples. We receive good reports from our customers about the installation and template crews that come out to their homes.

We just had granite countertops installed in our kitchen and they did a WONDERFUL job! The countertops were perfect and the installation flawless. Everyone at the company was courteous and professional. I would highly recommend them.

We recently use this company through our kitchen designer. One of the worst experiences we have ever had. First we had to go to Allentown to select our granite slab, 2 hours each way. Once selected we had so many problems with crooked cuts and install which made the counter not align straight with our range and overhang was uneven. Our island had to be redone 3 times. The second time we trusted them to pick the slab from the same lot as first and they actually brought a slab with a visible crack (natural) over 20 inches long and the other corner had black marks approx 12 x 12 that looked like a child had taken a marker to it. Insisted on the owner coming to look at this mess. We had it redone, but it took three times and countless appointments of templating, going to look at slabs, etc. After insisting on some sort of compensation, they gave us a $350 discount on a $5000 dollar job and no apology.

We have dealt with Eastern Surfaces for a long time. They are premier granite and quartz manufacturer in Lehigh Valley, PA with nice in-house inventory and excellent customer service. Highly recommended.

Last summer they installed a Cambria counter top in our kitchen. They also installed granite tops in two bathrooms. We were very pleased with the products and the workmanship. I would recommend them to others, in fact I just did so today.