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cupped hardwood floors

9 years ago
We remodeled our house 3 years ago. We had 3" white oak hardwood floors installed on the entire 1st floor of the house along with the upstairs master bedroom. The wood sat in our home for 3 weeks before installation. It looked perfect for about a month then it started to cup. The contractor keeps telling me that the floor was installed correctly and it must be a moisture problem within the house. Our basement is a bit damp but has never had water. My husband is thinking of taking the insulation off the basement ceiling and replacing it with styrofoam. But, my bedroom floor on the second floor is cupping too so I don't think that would help that room?? Should the floor be sanded?? Any suggestions would be appreciated.

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