That must be very frustrating.

I've had my KA CD fridge for 3+ years with no trouble, I hope it's just a fluke and you won't have any more problems. I love mine, it's so quiet. The food in the fridge is cold, and the food in the freezer is frozen. I can't ask for much more than that.

The touch pad on my 3 year old Dacor MW went on the fritz earlier this year and I contacted Dacor. I was irritated since my old $150 OTR MW never had any trouble. They replaced it for just the cost of labor! I think that was just a fluke too.

I think there will always be an occasional problem with an appliance, and if it doesn't happen to you or me, it happens to someone else (usually someone on the forum!). We just don't hear from the hundreds of thousands of people who are satisfied.

Hope it works better this time.

momj47: Thank you very much for the post. Hopefully, it was just a fluke and it will smooth sailing in the future.
The certified repairman told me that he rarely replaces circuit boards and was glad that he had one on his truck. We live in Tampa, Fl, the lighting capital of the world I think and it may have been a power surge. Keeping our fingers crossed.

I have, and love, a Kitchenaide side-by-side, counter-depth frig....but I did have problems when it was brand new. The temp in the freezer went up and down all the time(it has an indicator light that shows the actual temperature in both sections). Thank goodness I bought the Extended Warranty. They came out and replaced the circuit board, and it's been staying at 37 degrees ever since!