Within two years of getting our side by side Kenmore Elite, the refrigerator started forming ice at bottom of the freezer. We called Sears Service twice; it took forever to get a serviceman out. Both servicemen could not explain the cause of the problem other than suggested replacing parts, but the problem has never been corrected.

Since each service call cost about $250.00, the trouble of getting them out and we do not believe that Sears service knows how to fix the problem, we decided to put up with the refrigerator until we can no longer tolerate it.


Now the situation is getting so bad that we need to "de-ice" freezer part every two or three weeks to release the frozen shut bottom shelf. Everything is frozen as hard as rock including ice cream. Items stored in fruit /vegetable drawers get iced in 1-2 days; therefore there is not much storage space in the refrigerator.

We did some appliance shopping lately. We learned that Kenmore, LG and Samsung are not reliable. Since we had a reliable GE refrigerator in the past, we had our eyes on GE Profile. But in another store we learned that the "old" GE refrigerators were good but the "new" GE refrigerators are problematic. At one store a salesperson said that the refrigerators nowadays are designed to only last 7 years. It is hard to believe, if it is true, we should purchase a least expensive one, use a while then junk it.


The space in our kitchen can only fit a 36 inches side by side refrigerator. To us, function and reliability are most important. We would like to keep the budget under $3000.00, but if necessary, we donÂt mind to spend more.

We truly appreciate if anyone would share any advice and suggestions in selecting a refrigerator.