Software
Houzz Logo Print
hzdeleted_10471126

My computer - virus? crashed? not sure

17 years ago

I debated whether or not to post this....

I can function on a computer to do what I need to do but don't know much else about them. I normally don't fall for junk stuff but believe I failed to do so last night.

I don't remember if I had the Lowes web page closed yet or not but I was literally getting ready to shut my computer down and all of a sudden my C drive opened up and I got a bunch of pop ups saying my computer has been infected and under attack. "x amount of worms and x amount of trojans were found. You're personal information is at risk, etc." So in a panic I immediately tried to x it out. It was asking me to run a scan. I probably made the mistake by actually clicking run. I got a pop up like always that said are you sure you want to continue, I clicked cancel. There was also a box that had all these issues 'contained' you could see there was a bunch listed but I couldn't scroll down, it was grayed out. I also noticed on the left hand side it had an IP address, something else, and location named a place a good 30 min. drive from me. ? All this happened fast I don't really remember what order. I finally got smart and realized it didn't say McAfee, which is who I paid for virus protection, and called my poor Dad at 11:00 at night. He told me not to click anything (too late), alt ctrl delete and shut down, restart and run a full scan. Once I rebooted the full scan wouldn't go through. This has happened before. Seemed to be stuck at 1% with 1257 items scanned. The other time I noticed this a day or so later while I was on the computer it started running the full scan automatically. I might have it set up to do that but IMO if I click "full scan" it should freakin do just that. I canceled and clicked updates to be sure I had them all . My computer got stuck and just sat there. I think I did alt ctrl delete again but this time my screen just went black and my mouse arrow remained white. I could move the mouse around but see nothing else. I pulled the plug, rebooted, did a quick scan and it found nothing. I attempted to run a full scan again but it seemed stuck at 1257 items. I canceled and went to shut down, hit the start key and got stuck again. Frustrated I pulled the plug and called it a night. Grumbled all the way back to bed. And I don't know if McAfee is a 'good' virus protection or not (IMO it shoud've caught that but whatever) there was a 3 month trial with our computer and I just ended up renewing it.

When my Dad had back surgery last year and did some work from home. He had the same type of thing happen to him, all he did was click the x to close it and it ended up wiping out his hard drive! At the time his work was paying for some fancy schmancy virus protection that was costing them a lot of money. They basically told him he had a choice not to click on it, he did, and for a fee of like $60 an hour they could try and walk him through it. He told them to pound sand and somehow fixed it himself.

I didn't have anything real important saved. My email is web based, pictures I have most stored elsewhere, games I could care less about BUT I do have my ITunes for my IPod.... our home address and all that registry info is in there. All I'm concerned about it my identity. If it crashed my computer, fine. I'm trying to look on the positive side and not allow this to wreck my day or days stressing about it. There are worse things in the world. At least if I lost everything I don't have to organize my photos anymore! When we got the computer around Christmas I did a system back up thing. I don't really know what it was. It was recommended and I used three disks to do it. Funny, DH at the time couldn't understand the importance of doing so. ...

I'm going to contact McAfee anyhow because I want to know why my full scan isn't working right. Again, maybe it's my settings. I'm not convinced that was from last night. All the icons are on my desktop still there.

What should I do? How concerned should I be?

Thanks for listening to me ramble. Trying not to be grumpy and stressed................ Ha, to add to it, this morning I went to brush my teeth and realized my bottom retainer wasn't in my mouth! I always put it in right before bed and take it out in the am before brushing me teeth. I totally panicked thinking I SWALLOWED it! Turns out I left it on the end table in the LR (yeah I know, gross/cringe. :P )after eating a gummy worm last night. *Phew*. THAT would've been much worse I think.

Comments (18)

  • 17 years ago
    last modified: 11 years ago

    SS - since no one here is responding, try the computer help forum.

    Here is a link that might be useful: Computer help forum

  • 17 years ago
    last modified: 11 years ago

    Thanks Graywings I didn't realize there was one! I have a game plan as to what I'm going to do now. If it doesn't work I'll be taking it some place.

  • 17 years ago
    last modified: 11 years ago

    I went to McAfee's site trying to find a phone number to question my scan issue and you have to pay to talk to a person. BS. There are forums/chat I did some scanning but found nothing. I sent an email and in 48 hours I should have some kind of answer. Grrr.

  • 17 years ago
    last modified: 11 years ago

    I replied on your post on the computer forum, gonna paste it here too. Not sure I'll remember to check there as it's been years since I hung there. If you have issues, Maximum PC magazine has a good forum, there is a guy that's really good with this.

    Go to Panda & do a scan. You want to register so that it will remove what it can. Once you are done with that, you want to install Avast Free antivirus. I have it on 3 (2 are kids) computers here, it does a great job.

    Get rid of Mcafee.. total garbage. I used to use Norton but haven't in a while.

    You also want zonealarm free firewall.

    I'm pretty sure I know what you saw last night; wish I could remember the name of the program. It's notorious for doing that.

  • 17 years ago
    last modified: 11 years ago

    Thanks Roselvr! I replied back there. I honestly wasn't sure I'd get responses, at least not this soon. Most of the other forums seems pretty slow compared to this one.

  • 17 years ago
    last modified: 11 years ago

    I haven't used what he suggested (malaware bites) so really can't comment on it. I still like Panda first; that will clean what it can. The problem with some of these other programs is what if it takes out a file you don't know about, then you start having problems? Some of those registry programs were notorious for screwing computers up because the user trusted what it showed, not knowing it was a needed file.

    On our 3 computers, as I said 2 are kids.. well one teen and a 24 year old. My son possibly looks at porn; if his friends are over for the day, they use his puter and go all over. So far since putting avast on he's been fine. My daughter uses Limewire; every now & then it will pop up that a song is infected. It also will not allow her to get anything via AIM. I've been very happy with it.

    Now, my hubby who goes to gaming forums uses all sorts of programs and a different antivirus; guess what? He had a few dialers on his last month and someone stole his paypal information. His computer is also running crappy; he uses a program called CCleaner and I think took out some registry files. We will be backing it up and reformatting/reinstalling windows. It's funny, I build computers, maintain the ones at home but he hates bothering me when he has a problem & tries to fix it on his own & makes things worst.

    Good luck.. reading the other post; I now remember why I don't go there any more.

    Just watch what the program will delete; if it has an option to move to a chest, select that so that you can replace something if need be.

    You don't know if you are actually infected with something. This is why I said panda scan first, then you can take it from there.

  • 17 years ago
    last modified: 11 years ago

    You should be able to boot your computer from a rescue disk and have it scan for viruses. In the future, do NOT EVER pay attention to a message that says your computer has worms or viruses or anything of that sort and definitely do NOT click on any link in that message.

  • 17 years ago
    last modified: 11 years ago

    This happened to me last year. It is a trojan and I can't remember the name of it, but I had to take my computer in to our IT person at work to have it cleaned up. I have thousands of pictures on mine and not all of them were backed up so I was really upset thinking I might lose them.
    It's a very sneaky virus because it just starts madly running telling you how infected your computer is and that you need to click on it to block the viruses. I believe it even says "Microsoft" at the top of it. The first time I panicked and told it to run without thinking. It came up on mine again a few days ago and I managed to get out and shut it down. But this weekend I will be backing up my pictures.
    Good luck with keeping yours safe.
    Dolores

  • 17 years ago
    last modified: 11 years ago

    Thanks to the help of some nice people I was able to get it fixed up. Thank you again Graywings for mentioning that forum.

    Woodchuckmo - I know! I feel silly for falling for it but it really did look legit. At first glance anyhow. You're right about the Microsoft thing. I'll be backing stuff up now too.

  • 17 years ago
    last modified: 11 years ago

    Glad you got it all fixed up, Sheesharee. We had to have our PC shipped off to "the PC hospital" after something strange happened last year, and DH is constantly cautioning me about clicking on anything even remotely "different" that pops up now.

  • 17 years ago
    last modified: 11 years ago

    It is probably a trojan - I had the same thing happen just about a week ago while I was online and it freaked me out, too, Alisha! We have Mac's, so have never had any virus or problems, but this message said the computer was "infected and under attack" - like your message. I'd never seen anything like that before. I called DH, and he said "ignore it, just do a shutdown and restart" - which I did and everything was fine. With a PC, you have to be more careful, though, and I can understand how a message like that would alarm you!!

  • 17 years ago
    last modified: 11 years ago

    Did they say what you were infected with?

  • 17 years ago
    last modified: 11 years ago

    Yeah I'm just really glad it's fixed and apparently nothing real major.

    Roselvr - Nobody really said what it was.

  • 17 years ago
    last modified: 11 years ago

    Regarding backups... I recently started using Mozy, an online backup program, and LOVE it! There are others, probably just as good, that I've read about. Each day whenever my computer is idle for more than an hour, Mozy starts and backs everything up. The first time it runs it takes something like 48 hours. After that, it's about an hour each time. I don't have to do anything and ALL my files are always backed up. They use encryption to handle security concerns,and it is recommended by quite a few places.

  • 17 years ago
    last modified: 11 years ago

    I think someone mentioned that what you posted, the registry change wasn't necessarily bad but could be from a program being removed. I wonder if there is a way to find out if you were actually infected with something? This is why I suggested the Panda scan because it would have told you.

    btw, make sure you do windows updates. I personally would get rid of Mcafee. I know you paid for it but it's a resource hog.

    For backups I have multiple hard drives, they are cheap. I have an external enclosure that holds 2 drives. I have a computer running windows XP, installed the Maxtor Maxblast program and use that to back up to the larger drives. As far as I know, they don't have a program (Maxtor) like this for Vista but I could be wrong. What it will do is back it up as files verses a file that you have to unpack. If you back up your C drive, you will see every folder on the C drive in your backup.

  • 17 years ago
    last modified: 11 years ago

    Bestyears - Thanks for the suggestion. that sounds like the way to go. I'll be looking in that.

    Roselvr - It said I was infected with something and I removed that object it found? Since Ravencajun offered help first that's why I went with him. Plus I'm not real computer savvy and you weren't real specific about what I needed to do to get rid of McAfee etc. I didn't know if having more than one virus program in my computer would be bad. I probably will get rid of McAfee. I've had other people say some bad things about it recently too.
    " What it will do is back it up as files verses a file that you have to unpack. If you back up your C drive, you will see every folder on the C drive in your backup.".. I'm not even sure what that means! lol I'll have to have someone help me out with the back up thing.

  • 17 years ago
    last modified: 11 years ago

    It just happened to me now. I clicked the cancel button (which didn't work), then closed the site.

    It happened a couple of weeks ago and I did follow through with their instructions for a few clicks. It "revealed" that this computer was infected with over a 100 viruses. That's when I left the computer as it was for the office staff to deal with when they came in the following morning. I was positive we didn't have over a hundred viruses because this computer has virus protection. One could have slipped in, but 100?

    It's scary the first time it happens, isn't it?

  • 17 years ago
    last modified: 11 years ago

    Best to run the scan in Safe mode as the viruses usually are unable to operate in that mode. Do a google search to see how to run in safe mode. It really is easy!

Sponsored
Mary Shipley Interiors
Average rating: 4.8 out of 5 stars34 Reviews
Columbus OH Premier Interior Designer 10x Best of Houzz