Is there any chance that you could just take it back to Target and exchange it for a king size?

I don't think you can exchange (or return) anything at Target without having a receipt. They've really buckled down on that over the past couple of years it seems. I'd give the seller a week in which to respond to you by email. That seems to me a reasonable amount of time. So sorry the wrong one was sent -- I know how you feel, wanting what you want now! :-(

Believe me you do not want to go the dispute route if you can at all avoid it. It's a huge hassle. I have yet to get a refund for an item I bought back in November--even though the seller was disruputable. PayPal drags their feet at every turn, even the supervisors and blantantly favors the sellers (as they are the bread-and-butter). The seller was vindictive and did little to help and left me negative feedback--now I don't feel I want to use eBay anymore, or if I do, I will need to start all over.

What I'd do it go back to the original listing to see what you ordered--King or Queen--to see if it was your error or the sellers. According to PayPal policy even if seller sells an item "not as described" you are still responsible for the cost of return shipping. In your case, this should not be too much, in mine unfortunately it was over $100. If the seller is at all reputable, she should honor your request; but do give it a week for her to reply. Use the dispute/feedback process only as a last resort.

I'm sorry. That's a bummer. Hopefully, you've heard from the seller by now. If it was misadvertised, she should certainly take it back and fully refund your money. As soon as you hear, you should be able to decide if you just want to go to Target and pick up the one you need, or wait till she ships the King.

Red

I'd wait no more than 3 days. One day should be plenty, especially if it's an individual seller. If it's one of those 'power sellers' then it's better to call because I don't think they ever read their emails :)

Lauraella, you could try to take it to Target. I have returned merchandise without a receipt. I guess it depends on the area. I had a new, in package, tags still attached table cloth that I bought in the wrong size, and they exchanged it with just about no questions asked. They don't mind exchanging, generally, they just get fussy about returns mostly.

The "my husband did it" routine works pretty good generally.

Good luck.

I'd wait 7 days on the seller. I'd also send another message, in the interim, to strengthen your case with paypal and your credit card company.

Document disputes with the seller well, then document disputes with paypal well... we had a credit card company force us to pay a bogus claim because we didn't dispute the charge correctly (we didn't purchase the service, didn't have the credit card listed with paypal anyway)... it was ugly. $100 down the tubes.

Thanks all. I have emailed the seller again today, no response. She does not have any current listings, but has a 100% favorable record for about 10 years! I did print out the original description and it does say King Duvet twice! I am hoping maybe she is on vacation? Maybe she mixed up the King and Queen? One can only hope!

As for returning it to Target, I could do that, but it is a clearance item now, so not sure what I would get back. I went to my current Target today, and they did not have any :(

I will have to try the other store across town.

Will have to check the website as well. Just didn't want to have to deal with this right now. Want to get this room done!

Thanks again,

Laura

FYI, the messaging function on ebay wasn't working properly for a little while. The message system wouldn't forward anything to my email, so I looked like a deadbeat for a few days.

I'm crossing my fingers that I don't get bad feedback because of this. I explained it to one seller who had a bit of an attitude. :(

Good luck!!!

Your experience makes me even more dismayed! Why on earth would somebody misrepresent the size! Wouldn't she have as many potential buyers of Queens as Kings (maybe not at that price, I suppose).
I'm so leery of E-bay; yet I have things I'd like to sell. And it seems like a great source for items you're looking to purchase.
I have stuff to sell. I'm curious about what you all think about e-bay in general and how a first-time (very honest) seller and buyer should go about dealing on e-bay. Maybe this is another thread.
Sorry, lauraella, I can't help, but I hope it works out for you.

I've been buying and selling on ebay since 2001...and I felt like I was late getting in on it.

If you're nervous about it, start by selling things on Craigslist. It's much easier to sell there anyway - all local, no fees, easier to post, etc.

Contact your seller. If they do not respond or are not willing to cooperate, file a SNAD with ebay/paypal..significantly not as described. If the seller says return it for a replacement or refund, do so but REQUIRE a signature...IMPORTANT.

IF you do file the dispute, DO NOT close the dispute with paypal UNTIL you have the replacement or refund. You will not be able to refile or open the claim once closed. IF need be escalate the dispute to a claim.

WAIT 3 days tops before acting on this. Print and save the auction and pics. You will not lose this with paypal. Its a simple and clear problem/mistake, auction said KING you received a queen.

As a buyer you can't receive a negative feedback with the changes ebay is making. Either way a neg damages a seller far more than a buyer. Your seller may not want to pay the shipping to make it right, so ignoring your emails...too bad soo sad for her. Unfortunately you may be paying return shipping UNLESS your seller is willing to pay it. She doesn't have too. I would if I was a seller and made an honest mistake. Since your seller doesn't have any current auctions running she may not be checking email. You can pull her contact information and call her. Live Help can help you with that if need be.

Lauraella, I'm of the opinion that people wholist on ebay should plan on reading and answering their email at least once a day while they are actively selling. (An active sale is one where you as the seller do not yet know if the buyer is satisfied with the item.) That said, you can get the seller's phone number from ebay...I'd give her a call and see what the hold up is.

Annie, if you're thinking about starting to sell on ebay and don't already have an account, honestly, I'd advise you to think again. You won't be making money on ebay if you're a new seller, at least not for a while. Why is that? Well, let's see; As of january of last year, all new sellers must allow Paypal on their auctions. Paypal has it's own little rules and regulations, but one of them is that if the item was purchased with a credit card, the buyer has up to six months(!) to decide whether or not they are happy with an item and want their money back. Imagine selling a sweater at a yard sale in October, and having the person show upon your doorstep in April claiming they've changed their mind...Oh, and they also expect you to pay for their gas to originally puurchase and later return the item. (delivery) That's old news.

But after March 1, we'll be seeing some changes. No matter how long you have been on ebay, you will be required to accept Paypal or a merchant credit card if
* you have more than 5% dissatisfied buyers in the last 30 days
* you have a feedback score of less than 100 (that's all sellers, no matter how high their feedback score)
* you are listing items in the following higher risk categories (and sub categories): gift certificates, video games, cell phones, computers and consumer electronics (no more selling Junior's old Playstation games...)

But wait, there's more:
If you are required to offer a safer payment option, you might also be subject to holds on payment. PayPal may hold payments for the sale of an eBay item until the earliest of the following occurs:

* the buyer leaves positive feedback,
* 3 days after confirmed item delivery*
* 21 days without a dispute, claim, chargeback, or reversal filed on that transaction

So you might find yourself having to wait *21* days for your money, to be sure the buyer is 100% satisfied with their purchase and isn't going to be doing a charge back. As a mere seller, your money will be going into a non interest bearing account, so in essence, the new seller on ebay will be shipping on credit.

Also, after May, a seller can't leave negative *or* neutral feedback for a buyer no matter what happens. That's supposed to be incentive for sellers to leave positive feedback for buyers as soon as payment arrives. The problem is, you get buyers who pay quickly, then become a PITA after the item arrives...I will be generous and say 40% of the time, there is a problem with the item - wrong size, damaged in shipping, whatever. But it's been my experience that the other 60% of the time, you're looking at a problem from the buyer's end, namely buyer's remorse, which a 21 day waiting period (for the seller) is only going to encourage. So, the buyer who pays through Paypal can receive the item, wait a week (wear that ball gown to the prom, stomp around in those shoes, decorate her home for the big party) and *then* claim the item was "significantly not as described" and instigate a return of all their money - without even sending back the item. This is EXACTLY why PayPal suggests sellers wait to leave feedback for the buyer until they leave it first; otherwise, you as a seller could have a tough time should a dispute arrive and you have already left them glowing feedback. Ah, but that was back when ebay/paypal were still trying to maintain some semblance of fairness to both parties.

Oh, and they're raising fees for everyone who is not a power seller, and tweaking the rules a bit to make keeping a power seller status easier to loose. (naturally)

Ebay used to be *the* place to find neat antiques, unique items, swell stuff. It had the added zip of being an auction, so you might win, you might not, encouraging participation. It was fun. (Remember Weird Als' ebay song?)

But with the recent changing of the guard, it seems like their goal is to become the Dark Lord Of The Direct Importers; it's the Power Sellers and multiple identical listing Buy It Now crowd they're courting. They've gone from being one of the most unique places to "shop" in the world to just another discount/surplus store. If you ask me, anyone selling on ebay after these changes take effect is just sippin' the Kool Aide...

Thanks guys, I did get her contact info and call her. No answer. Got me to thinking. She is in NY and as I recall some schools there get this whole week off? Maybe those of you in NY can attest to this. Maybe they are away for the week? I will wait till Monday to see if I get a response, then I will talk to Ebay.

Thanks again,

Laura

Contrary to others bad experiences, I think ebay is a great place to buy and sell. Altho I've used both CL and ebay, I'd much rather deal with small fees vs strangers coming to my home.

Regarding Paypal, I'm not sure if littledog is referring to chargebacks. There are requirements before one can file for a chargeback and after dealing 7 yrs with ebay, DH nor I have had any major problems. Paypal is it's our preferred method of payment.

Like any transaction, both the seller and buyer have to be aware that there are many people out there waiting to pull a fast one over on you. Ask questions and if you don't like what you hear...........move on.

Here is a link that might be useful: Paypal

Hi, I second annz that ebay is a great place to buy (haven't sold yet, but hope to start selling my project remnants soon). The couple of times I've had a small problem, e.g., item not shipped or wrong item shipped, it's been resolved to my satisfaction.

One time a seller shipped the wrong item, similar to you where you got the wrong size. It did take a while to hear back from her, so I ended up going through the dispute console. Ebay gave me phone number and direct email & she ended up giving me the item for free, it was too much hassle to ship back at her expense.

Everyone makes mistakes and it's key to be friendly and non-confrontational.

I would never consider selling on craigs list -- although I've bought items posted there -- because I do not want strangers in my home.

Good luck,

Michelle

Update!

Well she emailed me this afternoon and says she does not have the King? But is giving me a full refund and told me to keep what she sent! I feel funny about that, but it is her call. I will take it to target and see if they will let me exchange it for a King, granted if I can find a King. Maybe they will issue me credit???

laura,

That was very gracious of her so I suggest leaving her a very positive feedback. You don't have to share exactly what happened, but word it so that others know she's very willing to work with you.

I plan on it! Glad it all worked out, although I don't know what I am going to do with a Queen Duvet! I went to Target this afternoon and they said no returns or exchanges without a receipt! Even if it was a gift!

My mom has a double bed, maybe it would work on hers. I usually buy a size larger so there is some overhang.

Now to find a king!

Please just be sure you don't leave the feedback until you get the funds back in your account. And if she doesn't give the refund soon, be sure you do all you have to in order to get the Paypal/Ebay complaint started. (Call me paranoid...I have seen stories of sellers buying time with empty promises and they wait for the complaint deadline to go by)

Just my .02. I hope you find drapes you like. :o)

Oops mixed you up with the other Ebay question lol. I hope you find the bedding you want!!

The original email I got today was from paypal, so she has already started that process. I was planning on waiting until I got the funds, hopefully soon.

Thanks,

Laura

Gracious? It sounds to me like she just doesn't want to be identified as someone who doesn't deliver. Do not give a positive feedback. She did not give you what you purchased!! You had to worry and jump through hoops to get your money back and you have something you can't use. Even if you get Target to give you the king in exchange, who's out here? Not her -- It's Target and/or you! Don't encourage these people on E-bay.
Maybe I'm not E-bay savvy, but common sense tells me -- do not give her positive feedback.
Littledog - thanks for the insightful opinion.

annie- I have to disagree with you. The seller gave her the wrong item for whatever reason. She is refunding the money and letting her keep the item without having to go through the hassle and expense of shipping it back. If someone is willing to work with you like that, why would you leave them negative feedback? The OP posted on 2/20, the seller replied on 2/21. I don't think 1 day of waiting constitutes "jumping through hoops". Giving someone negative feedback after he/she did their best to resolve the situation is just plain rude.

I did not say she should get negative feedback; but do not give positive feedback to a person who did not deliver. She knew she sent the wrong size and expects that Target will make it right by the purchaser. That is wrong any way you look at it. There should be no feedback at all, in my opinion. If there is a compelling need to give feedback, it should be an honest one. The purchaser did not receive what she expected and the seller has backed out of the deal, putting the resolution onto Target and the purchaser.

How much did you spend?
Weird that she'll let you keep it and give the money back.

As for feedback, that's a hard one. You bought something listed wrong but she made good. Did you lose the opportunity to buy the correct one?

IIRC, you can give feedback on item described correctly, shipping & communication.

How long did it take for her to get back to you, two days? I'd be wondering if she was blowing me off after 24 hours.

You can do positive or neutral, then a blurb about item listed wrong/shipped fast, seller corrected; something to that effect.

Has this change been affect that a seller cannot leave negative feedback to a buyer? This situation happened to me and my feedback rating went from 100% to 90%. As some sellers are running an eBay business they are very protective of their eBay reputations; but if they have high volume your negative feedback has much less impact. I bought from a power seller whose feedback changed .02% from my negative.

Frankly, the changes that littleback has mentioned are long overdue. I felt it to be extremely biased towards sellers. I paid over $400 including shipping for a set of Bergere chairs, they were sent with old damage verified by a furniture repair store, I was expected to spend $100 to ship them back even though I provided PayPal with evidence this seller had a pattern of such incidents (found out through another website, toolhaus.org). Over three months later, I have not received a dime back from PayPal--dispute was escalated to a claim, then closed as they did not receive my email, reopened which gives them another 30 days to resolve. Talk about going through hoops, I've spent probably 40 hours trying to resolve, finally gave up and am disputing through my credit card--whose policy is to ship back at seller's expense.

I dont know how you could give this seller anything but positive feedback on that transaction....sheesh...a complete refund, no questions asked...and dont bother returning the product.

Thanks for all your insight. I plan on giving her a positive feedback when I receive my funds back. I did not expect her to have me keep what she had send, really. She did not expect me to go to Target and try to exchange, that is my call. The total was $59.99 with $10 shipping. When I get that money back, as paypal says I will, I will be satisfied!

I plan on trying another Target to see if they will let me exchange. In the meantime, the price has gone lower at Target it is just finding the right size.

REally she is the one out, I have the merchandise and she gets nothing.

No, a seller can still leave a neutral or negative for a buyer until May. But feedback is secondary to the actual transaction; you don't HAVE to leave feedback (good, bad or indifferent) for anyone. It has always been a voluntary rating system for both buyers and sellers to let other buyers and sellers know about your trading experience. That will change next month when your ability to sell will be directly tied to both your feedback AND the insidious grading system involving the little stars that shows up on the right hand side of the where you post feedback. Now, if there were a similar system for sellers to grade buyers, I could see it, but there's not. As a seller, I would like to know if a buyer has a history of leaving negatives, or complaining about merchandise received, or is slow paying, or sending hateful, harassing email, or trying to finagle a "partial refund" by threatening bad feedback. All a seller can do is read the buyer's feedback, cancel their bid, and put them on a blocked bidder's list - if they can get to it before the auction ends. I'd like to see an "Official Blocked Bidder's list" that a seller could opt into based on the number of complaints a BUYER receives. A seller could set their auctions to allow everybody, or only those who have fewer than 5% negative and neutral feedback, or only those with NO negatives feedbacks in the last 30 days. Unfortunately, ALL sellers are about to loose the right to leave anything less than positive feedback for ALL buyers, so that would never work.

But back to the buyer's new weapon; those star ratings are what will effect a sellers ability to be paid promptly, or continue receiving a powerseller discounts on listings. Before long, a buyer will be able to leave a seller a positive feedback, but rate them low stars and voila! Their ability to sell is screwed, and they'll never know YOU did it...now isn't that just a wonderful way to encourage new sellers to come on board? (eye roll)

If ebay REALLY wanted to "do something" to increase buyer safety, they'd make those restrictions apply to ANY seller (regardless of total volume of sales) who had a dispute filed against them until the dispute was resolved. As it is, the policy is specifically designed to cripple the small volume seller who sells a few items they may find at estate sales and such. If they are listing say, 20 items a month, it only takes 1 complaint to screw their account up, but the "Power Seller" listing 100 items *a week* would have to have 20 complaints for any of the new buyer protection policies to take effect.

Now add the fact that ebay plans to advertise your *competitors items* on the top of your auction page, and it becomes clear that what eBay wants is the high volume seller.

I expect we'll see the selection on ebay to drop through the floor once all the new policy changes take effect; ebay will become the place to go when your local Big Lots is sold out of some doo-dad, or PB has discontinued the duvet cover you'd been thinking about ordering. It's disappointing how many wonderful sellers of antiques have left ebay...at least 1/3 of my bookmarked favorite sellers are no longer listing.
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