thank you both for responding. I figured I would condense this and here is the response that I sent to you. I would love to hear your thoughts.....thanks :)

Here is my response to you: Thanks so much for getting back to me. I had a phone call from the rep and apparently we are going to have some difficulty (once again) in setting up an appointment (apparently I'm in an inconvenient area for him). I'm waiting to hear from him again as he needs to see the cabinets. To answer a few of your questions, we purchased in 2009 from Lowes. My husband installed. The finish has been a problem from the get-go - it is so inconsistent. they sprayed a few doors in place; they have sent replacement doors several times. Most times the ones they send (all the while taking one of the few good ones from my kitchen to "color match") are worse than the original one they were replacing at that time. I got so frustrated with the time involved for each door, taking time off from work (5 days wasted)that I sort of put it on the back burner.....until the finish sprayed on the two pantry doors started wearing off. They look like someone sponge painted them with some spots going right down to the original finish. Obviously I don't want the cabinets replaced as they have been installed all this time, but would it be unreasonable to ask them to take ALL the doors/drawers, etc. and respray all of them at their factory at the same time? My husband would be willing to pack them all up and take them to Lowe's for pickup by Kraftmaid. Thanks Kompy, I'm just trying to get an idea of what would be a reasonable request when I meet with the NEXT rep. BTW I should mention that "one of their top guys walked into the kitchen and said OUCH". I kid you not, but I was not there so I did not get his name unfortunately.