The brand is Legno Bastone and the product name is Gallery 35. The Furniture Process is "Denibbed" (Specialized Sanding Process) with a custom blended White Oil applied by hand in the thin grain. This floor is a 10" wide engineered European French White Oak with a 6mm wear layer. We use 11 ply marine grade Baltic Birch and our products are available from 7" to 12" in width and lengths up to 12'. For more information on our products please visit our website at www.legnobastone.com or call us at 239-206-1898.

Please don’t choose this flooring, you will be very sorry. It can’t handle normal wear and tear. We have had for 1.5 years and our floors look terrible. Every single drop of water stains the floors, not to mention if you walk in with wet shoes it practically leaves foot prints. This was the worst decision we made on our remodel

We are sorry to hear you are having an issue with your floor. As discussed previously with our customer service department there is a luxury and warmth of having hard wood floors, but they do require a little maintenance especially when it is a white/light colored like yours. Every time a floor is purchased from Legno Bastone we provide our residential care instructions with the recommended cleaner as well as Daily, Weekly/Bi Weekly, and Yearly care along with some usefully tips such as felt under chairs and tables and to remove spilt liquids as early as possible to help preserve the beauty of the wood and the integrity of the finish. Our records indicate that those instructions were also provided to you directly along with additional care advise. We also have our care instructions on our website for further reference. Based on the purchase date and the provided pictures of your floor, we believe maintenance is due. We encourage you to follow those instructions using the recommended products. If further consult is required, please feel free to contact a Legno Bastone care consultant at 239.206.1898.

Regards,

Legno Bastone Wide Plank Flooring