We were at the mall earlier today and stopped in a new appliance store called Pirch...it was unlike any other appliance store I have ever seen. All the appliances were hooked up and working...they had large Miele and Wolf/SZ displays in the stores amongst others. The service seemed outstanding, I was offered a free latte on walking into the store, a glass of wine in the appliances section. All the employees were focused on answering questions and demonstrating the appliances. On walking in, I was given the card of one of the salespeople, after that she showed me around and answered all my questions, not once was there any attempt to close a sale. Most everything they are selling is price controlled, but it was nice how all the prices were clearly marked. Also, they do all their deliveries and installations by their own employees...not third party companies.

One thing that surprised me the most was when I was talking to one of the chefs they had onsite about a miele steam oven...he asked me how much time I had. I told him we had dinner reservations in 20 minutes but he told me if I was interested to make an appointment and he would make me a meal in the steam oven! I was truly amazed by this experience and will likely buy all my high end appliances from them rather than from some appliance store where none of the appliances work and some salesman who knows nothing about the product tries to sell what his boss tells him to that day. I predict that this company will be a shot across the bow of the appliance retail industry...other appliance stores better up the service they provide to customers buying high end appliances!