PIRCH

Abysmally bad experience from beginning to end with unsurpassed lack of customer service and follow up. However, they did EXCEL in their display of apathy and lack of concern toward the customer, particularly when the problems were caused by and stemmed from Pirch, their employees, shipping and repair services, for which they took no responsibility. Items were incorrectly ordered, arrived broken, even the second shipments to replace the first broken ones. A Pirch employee himself broke something while trying to replace another screw up of theirs. Little to no help from Pirch in trying to contact the manufacturers for replacement parts for damaged items or incorrect items. We ended up having to have an employee at one of the manufacturers help us straighten things out, and it wasn't even her job. Mind you, this was for a tiny guest bathroom about 4' by 5' and we ordered the items last August. (We weren't even re-doing the shower!). I just TODAY had to take a "loaner" faucet (another story of their making) back to Pirch myself, that they were supposed to pick up over a month ago. With the changes to UTC making it even more difficult to get in and out, I will be surprised if they are there in the long run. However, they have a nice showroom to go look at things you might want to purchase elsewhere. I would give zero stars if I could.

I was shocked when I saw their ad on Houzz. I used them in New York and in the showroom they were great. The day after they deliver SOME of my items they went out of business in the North East! I could no longer contact the people I dealt with nor did anyone, including the main office on the west coast return my call. It has been a nightmare. I payed for installation and instead my contractor had to do most of it. I have been in my home 3 months and still having unresolved issues. DO NOT USE PIRCH

Pirch offers a wonderful way to select appliances for kitchens, plumbing fixtures for bathrooms and the latest in outdoor cooking. The showroom is well equipt with selections and the sales staff are there to assist. Concierge service and competitive pricing.

Do not be fooled by the shiny exterior... What lies beneath the beautiful showroom is a woeful lack of accountability and an inability to deliver on their promises. There was virtually zero follow through after purchase of over $40k in fixtures and appliances, extensive delays and a lack of coordination in delivery of products to my job site. This all culminated in an 8 week delay to my project because they could not figure out how to fabricate and install a hood vent cover with the proper dimensions. It took them 3 tries. And it would never had gotten resolved if I hadn't taken my complaints all the way to the VP of Operations for their company. I will never do business with this organization again.

I'm not going to tell you not to shop here but you should beware. My experience there after spending over $20,000 could not be worse. The sales reps were very nice but completely incompetent. I was sold items I didn't need. They duplicated several orders, several times. They weren't knowledgeable about their products. Made it seem like it was my fault for not knowing that I needed a special kit to install a drawer microwave when there's nothing in the store to indicate that their displays are installed using that kit. Had to switch reps 2/3 way through our remodel because of all the issues we were having. The new rep was actually good at his job but it was his last week working at the store (should have been another red flag). Once you get the appliances home, you better not have an issue. We have a problem with our refrigerator that started back in APRIL and they sent out a Pirch repair person twice, who only made the issue worse. After weeks of dealing with their repair department, suddenly there were no more return phone calls. Turns out, Pirch fired the company they were using but didn't bother to make sure open claims were resolved. When I called the new company, they lied and said that they called me and asked if I still needed service. Why would I no longer need service if they didn't fix the issue??? I finally visited the store to try and get some resolution. Again, the manager there was very polite. They sent some parts and a repair person who wasn't interested in understanding anything about what I knew to be wrong with the refrigerator from the previous 2 service calls. That was 3 weeks ago and I STILL DO NOT HAVE A WORKING REFRIGERATOR!!!!! There has been no follow-up from anyone at Pirch to make sure the situation was resolved. Do yourself a favor, if you're in the San Gabriel Valley, buy your own latte, and shop at another appliance store. You'll save yourself a lot of grief.

Maybe designers and general contractors get different service, but with the general public this store is customer NO service. Once they have your money, it's impossible to get a hold of somebody. We had a hood installed, and the service people had directions to install 30" off the top of the stove. Because of an outlet in back, which their service person could have just removed and hardwired into, they took the hood down 3 inches. It is now too short for us to use. Even their service manager came out and said it was hung too low, and they must have moved off the discussed 30" off the cook top due to the outlet. The service crew made the decision to lower it, and drill holes into expensive marble without a conversation with my husband. The store manager Anthony Montoya hides behind my husband signing paperwork at the end when the job was complete, instead of correcting their mistake. Do not buy your kitchen and bath needs here.

Working with Pirch has been a pleasure and great experience. As a general contractor, we at Grunow Construction rely on professionalism, service and quality to support us in the implementation of a project. Under the direction of Freddy Dietvorst at Pirch in La Jolla, these essential characteristics are consistently provided with exquisite product, clear direction and excellent service.

Always wonderful working with the ladies at Pirch! Erika really did a wonderful job bringing my clients dreams of bathroom & kitchen fixtures to life! Can't wait to have everything photographed to show the final result! Bravo to Pirch again & your wonderful team!!!

The shopping experience was great: beautiful store, great service by the salesperson and they matched prices when I found a better price. I was remodeling my kitchen and bought dishwasher, convection/microwave oven, cooktop, oven and refrigerator from them. Then the problems started when it was time for installation and customer service follow through. The installation of the microwave was so poor that they ruined the base of a newly installed cabinet and stripped the screws such that they needed to order a completely new oven. There were also issues regarding the fit of the oven under the cooktop. My contractor and I spoke with them several times (each time with much delay, it was difficult to ever reach the rep by phone and return calls took way too long). It was decided between he and their customer service rep that the contractor would do the rest of the installations and that Pirch would a) refund the installation charges that I had already paid since I had to pay the contractor to install and b) still honor the extra year of warranty extended to appliances that Pirch installs since the fault lay with Pirch. After months of patient inquiry by me regarding the refund and warranty extension, and a change in the customer service rep (who was much better at returning calls and communicating that the first one), I was finally told by the salesperson that they could not follow through with this promise because they could not find a way to do that in their computer system!!! I could choose between getting a refund for the installation charges but no warranty extension OR apply the installation charges toward a longer warranty period. I find this totally unacceptable business practice and would NOT recommend purchasing from this company.

Pirch is a beautiful showroom with top notch customer service. Their showroom appears to be very high end, but they sell a variety of price points, all of which are comparable to pricing you would find on the internet. Every sales person I have worked with has been incredibly responsive and attentive to each client project I have worked on. They are knowledgeable about all of the many lines of kitchen and bath products they sell. As an interior designer I really appreciate a company that offers competitive pricing and also goes above and beyond in the look and feel of their showroom. I would highly recommend!

As a kitchen and bath designer, Pirch is an invaluable resource for my clients. The staff are courteous and knowledgeable. Their showrooms are beautiful showcases for a wide range of products. I love the cooking demonstrations and how they facilitate designer/client meetings in their meeting rooms.

For many years, Pirch had been an invaluable industry partner to Fredman Design Group. Jennifer and the team consistently surpasses our expectations by steadily providing exceptional service and the kind of attention to detail we can rely on. Pirch, like us, is committed to the belief that all things are possible if we stand for the everyone's success. All the while doing what we love, and being inspired by what is still to come. It is with this philosophy that we look forward to partnering with Pirch into the next 40 years.