Order Number: 1498=1759-0229-4573

I received via FedEx on 4/18/2015 a AKDY AG-ZR01 Under Cabinet Range Hood Stainless Steel Kitchen Vent Hood 900CFM.

Upon opening the box, I immediately saw a flaw. I removed the plastic wrap to be certain it wasn't a mark on it, and determined it was, in fact, a flaw on the front of the hood itself.

I have phoned your number listed on the packing slip to discuss this matter. I was told I'd get a call back within 24 hours.

This is something I'd like to resolve A.S.A.P.

Please email me or call. mastagg@live.com or 240-469-3310

If you will take a look at the picture I am sending, you will see 3 gashes that appear to be rubbed out and were not. There is also another rubbed area on the front of the hood.

This product weighs over 60 lbs. and I'm not looking forward to returning it at your cost.

I would prefer to settle this matter in an easier fashion.

Please be in touch today.

Mary Anne Stagg

11405 Sunny Hill Court

Hagerstown, MD 21742

Check the Using Houzz forum for info on how to return something.