Painter used different brand than what I requested

7 years ago

We just painted our house exterior and I chose a Sherwin Williams paint color. They showed us the color swatches on the wall. Then we noticed once they started working on the house that they were using Olympic paint. I'm pretty peeved. If I asked for SW, why would they use Olympic? The painter said it's the same, that any brand can match another. He brought the paint sample can that was by Valspar and it said the SW name. I feel duped. Is this common? I feel like they should have just been up front about it.

Featured Answer

Brandi Nash Hicks

7 years ago

I found this for you......Sherwin Williams vs Olympic Paint

March 22, 2014/0 Comments/in Blog /by Emilio
An internal comparison paint survey was conducted by the United Home Experts team. We provide siding, roofing, window and door replacement services throughout eastern New England. Unbiased opinions were retrieved based on our individual experience using the products.

Two paint brands that offer paint products with low volatile organic compound (VOC) content are Sherwin Williams Paint and Olympic Paint. Although VOC is not immediately toxic, it may result in health problems over time. This makes paint that contains fewer grams of it per liter desirable. Between these two paint brands, Sherwin Williams scores higher with 92 compared to Olympic with 82. This is based on a 0 to 100 scale with 100 being the highest score possible.

Volatile Organic Compound (VOC) Content

Sherwin Williams and Olympic offer several paint products that have either very little or no VOC content. Between the two, however, Sherwin Williams offers more product lines with zero or very low VOC. Excellent examples of this are the Emerald, Harmony, and the newer HGTV paint lines. These lines have both interior and exterior varieties for those aiming for a greener, safer home inside and out. Sherwin Williams thus provides the health conscious among their customers with a wider array of this type of paint. This allows the customer to select the best paint color and variety to fit their needs. Only select Olympic products have zero VOC. These are their premium interior paints. For exterior paint, they offer the low VOC variety.

Self–Priming

Generally, before applying paint over a surface, it has to be primed. The primer helps the paint adhere better to the surface and helps bring out its color. It unfortunately adds to the cost of painting a house. Sherwin Williams offer several paint lines that are self priming. These may be more expensive than comparable Olympic products. But because a primer is no longer needed, the overall cost of the paint job may be significantly reduced.

Moisture Resistance

It is important to keep an eye on the weather forecast when painting a house. When one expects rain or a decrease in temperature below what is indicated for applying the paint, the job has to be postponed or hurriedly completed. Sherwin Williams has developed its Resilience paint with this specifically in mind. This paint product resists moisture up to 50% and dries within two hours of touch application. There is as yet no Olympic Paint product with comparable ability.

Warranty

Both paint brands have products with lifetime warranties. What sets Sherwin Williams apart is the one-coat lifetime warranty it offers for certain products such as the Duration Exterior Acrylic Latex paint. It is at least 50% to 70% thicker than comparable Olympic products, so one coat may be all that is needed, or in certain cases, at least fewer coatings.

In Summary

Sherwin Williams Paint provides a wider, more comprehensive selection of low and zero VOC paint products than Olympic Paint. They also have products with superlative moisture resistance suited for places with shorter dry periods. Those on a limited budget will like their self-priming paints and their one-coat lifetime warranty covered products. These may cost more per gallon compared to paint offered by Olympic. This, however, is offset by being able to forgo the use of a separate primer and the need for several coats in order to finish project.

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Comments (10)

pcmom1
7 years ago
I just had part of our home painted. My painter has a certain store he gets his paint from, so although my sample was from a big box, they just matched it. Common I guess.
Ann
7 years ago
Most places can mix colors from a another brand. They all seem the have the color formulas for one another's colors.
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Brandi Nash Hicks
7 years ago
He is telling you correct ,any brand can match any paint, most painters have contracts with paint company's by using them all the time the get discounts, I'm betting most people tell him what color and he always uses Olympic and just has it matched..however if you have it in writing that you wanted SW paint then he should use it
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Ellsworth Design Build
7 years ago
What does his contract say he will use? The brand of paint and the grade should be specified in the contract. Where the paint chip comes from matters none as it can be matched.
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Cynthia Taylor-Luce
7 years ago
"Matching" paint is only an approximation. Different companies use different tints and number of tints and the bases that are tinted can be quite different. I think the painter did not communicate with you properly when you were making your colour choice. He should have said that he would be "colour matching" the SW paint. Paint qualities vary considerably between manufacturers, and paint is one thing where you get what you pay for since good ingredients are costly. I'm wondering if you'll get the same performance on your exterior with the Valspar as you would with the SW. I kind of doubt it. I'm assuming that the painter did not ask you to sign a contract? This type of thing should have been noted in the contract and pointed out to you specifically. At this point, I don't blame you for feeling duped, and if it was me, I would be pretty angry. I don't know if there's anything you can do about it unless you ask for it to be repainted with SW or you'll take them to small claims court. Only you know if you want to go this far.
Angel 18432
7 years ago
Matching the color is one thing, but matching quality of product is another as stated above.

For sure he should have used the product you requested or told you he was using another brand. I wouldn't pay him until he paints your home as per the contract. Hopefully your written contract states Sw or you may not have a case in small claims court.
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GN Builders L.L.C
7 years ago
SW have been around for a very long time and I been using SW for a very long time. There is a few good points made above SW paint and that is outperforms most paints when it comes to exterior or interior for that matter...and they also guarantee that exterior paint by SW will last for as long as you own your home and that is why this paint is used by most Pros.

You cannot go by the color, like it was said above you can match any color, you will also pay $7 per gallon for one brand and $50 per gallon for the same color of the other brand... at the same time $7 paint will last you a year or two and $50 paint will last you 10 years .

With that said, if your contract said SW, you should have SW.
SandyC.
7 years ago
If you don't have it in writing a painter will try to match your color with a cheaper brand. I always get in writing, the color, sheen, and brand!
I always use Benjamin Moore colors, but for my rentals have them paint with Kelly Moore paint, a little less expensive and since it's a rental we will be painting every few years.
For my residence, I use Benjamin Moore paint, always.
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Livingston Interiors, Inc.
5 years ago
I use Benjamin Moore paints 98% of the time for all of my clients. A side from the fact that they are very durable, and cleanable, their color selections are just unbeatable. Their colors "stay on the walls" which in the trade means that the colors are not too clean and bright that they overcome the room, instead, they provide a quite back drop to all the elements of the room. Don't be fooled, it is virtually impossible to get an exact match to any of their colors from another paint company as they have developed their own line of color tints, that is the pigment that is added to the base white color to create the color you want. Also, their color tints are 100% voc free which is hard to find in other paints. Their Advance line has been developed for cabinetry, woodwork, doors, casings, base boards,etc and finishes beautifully. Its also great to be able to buy their small sample to try rather than having to purchase a quart. They may be a little more expensive but well worth it for your special home.

Painter used different brand than what I requested

Brandi Nash Hicks

Comments (10)

pcmom1

Ann

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