I am having serious issues with new Quartz as well. Seems no one can work with correctly. Nothing can be "fixed" because of the material.

What I can suggest is get a can of acetone from HD. If that and elbow grease doesnt do it, you need a rubbing compound. I had my installers come back and do that and it was the only way get their marks for cutting off.

If the acetone doesnt work its also possible its not an actual stain or residue but they scruffed the finish. Thats what happened to mine.

If I could go back in time a month, I would get real stone since every reason I got quartz seems null - stain and scratch proof. My counters were stained and scratched.

I am following a few threads and it seems everyone with quartz has some kind of installation issue.

Again, they cant fix anything. They cant buff it out etc. All they can do is replace.

Have you guys tried posting this question with pictures over in the Garden Web kitchen forum? Those folks are very knowledgeable about different quartz products and the way they are manufactured and what may have caused those stains.

I have LG Quartz. No issues with installation, seams or staining. I had some tiny scratches on my Quartz after installation and they came back and filled them with something and buffed them out.

Currently, there is someone who posted on the kitchen site that their Quartz is scratching and it was a manufacturing defect. It didn't cure long enough. They are having it replaced at no cost. It could be you have the same Quartz? I will try to find the link and post it here. Meanwhile it might be worth posting the question there. Also that forum is more active than most.

Here it is

http://ths.gardenweb.com/discussions/3570741/quartz-has-to-go-opinions-on-replacement-options?n=25

Thanks! I will post over there. The kitchen company now wants to rip all the counters out and give me my money back, but this will destroy the delicate glass backsplash...

Ugh. What a disaster. Make sure you start a new thread. They should also replace/repair your BS if they ruin it while taking out the Quartz. Even tho it will be a huge hassle you have to get it right or it will always bother you. Good luck over there! Hope they can help.

They used a cyanoacrylate glue to fill the chip which works great but they made a mess by just slopping it on and scraping it off. On Quartz with a dull gloss this glue will show up like an oil stain, it can be removed with a deactivator for cyanoacrylate glues (see photo attached) don't dump it on the whole stain as this will remove the glue from the chip, instead put it on a Qtip and apply it around the chip and then whipe dry the stain will be gone immediately. You could have them do this and then ask for a hefty credit to keep the existing counters, they would jump on that idea before having to tear out and redo.

P.s not all Quartz are the same. A Chinese knock off will always be just that. One example is that dull gloss I mentioned. Take Cambria USA made Quartz and a Chinese knock off that tried to mimic one of their colors now look on a angle at the reflection of the gloss. Your Chinese knock off now looks like a honed finish compared to Cambria. You get what you pay for in the countertop business and that is especially true of the fabricators/ installers not just the material.

Thank you so much! I will look into this. I can live with the other issues (with a huge credit) if I can get this ugly stain to go away!

I've seen the same problems with Caesarstone--one of the original quartz manufacturers and not a Chinese knockoff. And they won't do anything for the consumer. This product is so overhyped--it is NOT maintenance free or "bulletproof". It will stain, fade, chip and become watermarked, and no, it cannot be repaired like a natural stone can.

I agree. Was tired of granite, wanted a less busy look. Thought quartz was my answer. Caesarstone but think I got a less quality. Everything stains. I have "crema" very light cream color. Everything seems to bleach out the color and dull the finish. Very disappointed, spent lots of $$$ on garbage product.

Quartz like ceaserstone and Cambria will not absorb liquids and oils like a natural stone It is difficult to actually stain the product. Usually a mark that can't come out is caused by abuse like a hot pan on the surface or actual scratches or dulling the polish from something abrasive. The more solid and uniform the colour the more imperfections will show especially the darker tones, be prepared to have windex on hand daily to clean up streaks left after a dish cloth or water spots. As for thought to be stains there are different methods for different stains if the stain is from every day use it will come out.

This stain was left by the repair made to a crack. The counters were brand new and never cooked on. The good news is that after working on it and working on it with denatured alcohol, the stain is mostly gone. You can still see it when the counter is wet for some reason, but it's not as visible to the naked eye. Too bad denatured alcohol can't fix the other problems of mismatched slabs and poorly glued seams!

In other news, the company is in bankruptcy, my kitchen is not yet finished let alone I have not gotten the promised refund for the poor quality counters.

ponyboat I was going to ask you how this turned out as I am looking at Metroquartz. Years later would you recommend? I am reconsidering for sure....

I'd like to know the same about metro quartz. Hoping someone can share feedback.