Yes, it is.

agreed. the cracking seems terrible in a brand new install!

his fix was to cover it with an epoxy

Horrible tile job. Small slivers of tile and notice the grout lines not matching up. The gout is the smallest of your issues and the grout job is terrible too.

Tiling job is poor. Note where grout lines do not line up.

If you look the guy up on the state contractor's web page I think you will find he is not licensed.

So sorry this happened to you.

omg horrible. Definitely do NOT pay him. Take plenty of photos, have all contact with him in writing (via certified mail proving delivery) and/or recording all conversations (as allowed by law in your state). Hot mess doesn't even BEGIN to describe what you've got going on.

So very sorry this happened to you. I can only imagine how sick and/or frustrated you must be feeling.

Good luck!

Yuck my 13 yr. old grandson could have done a better job. He did not do 1/16 grout lines the tiles don’t line up this is horrible rip it out get a new installer and don’t pay this one.allamerican is right on

Your contractor should be embarrassed by this work and even more ashamed for the lame excuses for it. I really hoped you haven't paid him and can find someone competent to fix this.

This is why you have a tile setter do tile and your contractor obviously is not one.

Un sanded grout can be used in joints that are less than 1/8 inch wide so it still could have been applied. Typically Un sanded grout is used for vertical surfaces like the tile in the picture you provided. Maybe he thought since sanded grout doesn't crack as easily he could have gotten away with it , but the grout still managed to crack. This can also mean that the grout mixture was poorly done. There are a range of reasons as to why this occurred. All in all not a good situation I recommend not paying and hiring someone else with more tile experience.

Total. Do. Over. (by a real professional).

All I can imagine is that the 'contractor' is praying you do not mention his name here...or anywhere. Sorry you have to do this. Unfortunately, this happens. Do not pay him any more than you have and contact a professional tile setter.

Since your tile is already in place, try a different grout — one mixed with a latex-based grout additive instead of water. This makes the grout stronger and more flexible.

To fix your cracks, have your contractor rake all the grout out of the existing joints — and I mean all of it. Then have him install new grout mixed with flexible grout additive.

This, of course, won't fix the your tile placement issue.

Did you hire a professional or a handy man to do this tile work. Usually cost has something to do with this level of work.

Unfortunately I dont think just chiseling out the grout is a viable option. The tile job is extremely poor and I am worried about the prep work behind the tile. I don't want you to have mold or other issues.

What waterproofing system did he use behind the tile? Or did he just slap up some mastic over drywall?

The problem with recommendations from neighbors is that most of them are ignorant of proper construction practices. They can tell you that the guy showed up on time, and didn't drink on the job, (that they know of) but since they don't know the difference between thinset and mystic, or a snap cutter vs a wet saw, they can't tell you anything at all really about the ultimate quality of the work being done. They just don't have the knowledge base.

This is a gut. With a knowledgeable tile mechanic being hired to redo who can explain to you the proper way to waterproof a tub shower. Won't be cheap. Our jobs like that average $2-3K to build it properly from the walls out with the Kerdi to the final tiling. And that is just a tub shower. A full shower is at least 2x that. You hire a $500 stand in the HD parking lot hack, and that picture is what you get.

Has the contractor responded to your concerns?