Regal Construction & Remodeling Inc.

Thank you Mr. Goldman. It was a pleasure working at your home.

Dear Beth,
Thank you for taking the time to review us. We appreciate the feedback and are always looking to see where we can improve our overall service and improve the experience for our customers. Our goal is make sure that every customer is satisfied and that means striving every day to improve our team of workers and project managers. You were great customers and we feel that the combined coordination of your architect/designer with our team created a great end result. Please contact us anytime if there is anything we can do to help out for next time. Best wishes - The Regal Team

There are two sides to every story, and as much as I would like to provide my version of the actual events, I do not believe this is the forum.

While I will not go into side by side explanations, I do feel the need to address a few of your more erroneous and insulting claims.

•He intentionally underbid the job to win our business, only to turn around and overcharge at every step along the way. Bogus charges which were not agreed to in advance to try to make more money appeared repeatedly. Rambling, incoherent emails from Sean attempting to explain additional invoices, basically amounting to "I need more profit."

Our response: What we wrote in emails, said over the phone or in-person, was often met with the same derogatory tone as above. Having stores ask you to pay a restocking fee is not "Sneaky or overcharging." Subcontractors seeking payment after their job is complete are not acting "fishy'.

During the project, the customer approached us, asking about additional items and even submitted plans for a lighting scheme that was not part of the original contract. We did our best to incorporate what we could. However, additional work in any industry results in additional costs. We provide many items at no charge, paid workers overtime to try and appease the client with a faster result, yet everything was always "intentionally trying to pull something over on them.

On two occasions, they asked why we could not pay the subcontractor, and then they would pay us back. They even asked, "is the company, not solvent? " I explained that we do not carry the cost of jobs. We pay upfront for daily work materials and the cost of doing business. But if we paid a $5,000.00 bill for each client every week, that would be just bad business.

•Cheap floor samples were recommended by Sean.

Our response: Samples are the "key" word here. We provided samples with-in your budget. You also were provided with numerous store recommendations that allowed you to see multiple options in a wide range of prices.

Your contract had an allowance for flooring. If you choose to go with a more expensive floor material, you would have paid the difference. That is not underbidding that is providing you with options.

You wanted to save money at every corner and asked questions such as do we need to spend additional money for padding when the floor already has it. For added comfort and soundproofing, extra padding is an option.

•He left us with an unfinished house with mistakes and incompetent work throughout.

Our response: We have a final stage in every project. During this stage, we complete paint touch-ups, install moldings, and meet with the client to go over a detailed completion list. Our last payment paid when the owner signs off on the list.

In this case, the project did not reach that stage. Due to the contentious relationship with the homeowner, we reached an agreement. We provided a substantial reduction to the project cost, on top of all the other free work and uncharged items given.

Again, this is not the forum to air all of our grievances. But when a client posts negative comments on multiple social media sites, shares photos of "unfinished" work that was agreed to be left unfinished in exchange for compensation given. It shows how one-sided and vindictive their review is.

Lucky for us our reputation, look at all those other great reviews. Our longevity, over twenty years in the business, and our referral and repeat business percentage shows we do care and strive to make all clients happy.
example of how we show our work ethics. We also always as a standard precaution use plywood, plastic coverings, drop cloths, and other special equipment to protect and respect the customer's property and belongings.

Throughout the project we had a foreman every day on the job overseeing every aspect and detail to ensure that, on a larger project such as this, we do not have any mistakes or mis communication throughout the job. Another example of our work ethics.

The project was not intentionally under bid. During the project the customer many times approached asking about additional items and even submitted additional plans for a lighting scheme that was not given to us before the middle of the job and had not been previously discussed with us or included in the original contract. However, we did the best that we could to throw in these additional items at no cost but not everything was able to be added completely for free.

As an industry standard it is advised that A 10-15% contingency is planned for additional items or unforeseen surprises that occur when we open the walls and find that the house condition is not up to current code standards and needs attention. The extra cost in on this project was much less 10% and we did a large amount of work that we did not charge for out of good faith.

The customer claims that there were items left unfinished and this is true. We do have a final stage in every project that is very important where we complete paint touch ups, install covers and moldings to finish out the project details in an immaculately clean manner. If a customer becomes too combative to let us finish our work than unfortunately, they will not see a completed product to the standards that we guarantee and always deliver. Instead we were forced to give a substantial reduction of cost on top of the items that we already included at no additional cost in order to compensate for the finishing details we were not able to complete.

We have a reputation of doing jobs of this scale and much larger and provide a complete service and we completely intended to deliver the same quality on this job but unfortunately not every customer is familiar with the construction process and may be left feeling like we did not deliver when this was not our intention. Again, we are very sorry that you feel this way and hoped that the substantial reduction of cost would have compensated for any items that were not able to be completed.