I'm sorry to hear that! You should take some pictures and send to the company. Who knows? They might replace them.

A very legitimate complaint! There's a lot of confusion among the old roses anyway--are they the ones you're getting wrong varieties of?--and then the nursery-caused errors.

I completely understand! It's so frustrating! I now only order from them only when I have too! They send great looking roses the majority of the time. I just wish they were the right ones. So I feel your pain.Good Luck with getting the matter resolved. What roses did you receive that were mislabeled? I don't know who you are talking about, and know all about trying to keep all of our nurseries. Hopefully they can send you the right rose :)

I completely understand! A old rose nursery that starts w an R (not Rose Petals and not A Reverence for Roses) sent me the wrong rose last year. They said they would replace it and then never did!! Too bad for them because I ordered a TON of roses this year from other nurseries. I went out of my way to find rare varieties from other places even though the one who didn't replace the mislabled one had them. They lost a lot of business by not doing what they said they would. I understand mistakes but not replacing it like they said they would is a lie. I'm not dealing w that. I do think that nursery is a valuable asset because they have a lot of rare stuff but what is the point if u buy something special and just end up w the wrong thing! They need to have better customer service if they want to stay competitive because there are new nurseries opening that also carry a lot of nice stuff and getting more rare inventory.

I have gotten some mislabelled roses and the worst part is trying to find out what they really are. I have had some nice surprises, Mutabilis being one that was sent as Felicia. I probably wouldn't have bought Mutabilis but love it and is does fine in my zone 7a, no dieback! The nursery offered to replace it but I am happy with it so told them there was no need. I much prefer a live healthy mistake than a sickly rose of the right variety. I do have plenty of room, that would make a difference if I had ordered a rose for a specific spot to blend with others.

I'm either very fortunate or haven't ordered as many roses as some of you, but I can't recall an instance of where I've received an incorrect rose, whereas this seems to be a common problem for others. I've ordered roses primarily from The Antique Rose Emporium, Heirloom Roses, Rogue Valley Nursery, Burlington Roses, Vintage Gardens (no longer in existence), Long Ago Roses and Angel Gardens. Lately I've favored The Antique Rose Emporium simply because their good sized plants have a better chance of surviving here because I don't raise them on in pots but plant them in the ground immediately.

Wondering if the wrong rose is sent on purpose, sometimes. I have a small struggling business and it is hard to tell a customer we do not have something they want and lose a sale. I'm assuming a lot of the small rose suppliers are propagating their inventory so if they don't have the rose at the time of the order they can't just buy it from a wholesale supplier and then send it off to their retail customer.

I'd not like to think any nursery would do that.

I think a business that does this wouldn't stay in business for long; very short sighted. Still, bills need to be paid... I've ordered just a couple of roses and I think I've gotten the wrong one but I'm not going to make a fuss about it. In the future, I'll be more careful who I order from.

I don't think it's intentional. I just think the quality control of the people that work there is lacking. They're either not very careful or just don't care. Work ethics ain't what they used to be.

I agree with Jeri, rhoder & Seil here. OGR nurseries would know you would know exactly what you want and a substitute usually wouldn't do. I think they have some employees who are like the "landscapers" we read about here who mess things up. Of course, we are all not working there in which case a mistake would never be made.