I purchased outdoor furniture and I am delighted with price and quality. I could not find one of the pillows and they shipped me another one no questions asked within three days. Excellent service.

I think you gotta eyeball this stuff, never trust a computer image unless you don"t mind returning stuff.

I googled Wayfair complaints and found this:

http://wayfair.pissedconsumer.com/

I would be hesitant to purchase from them. Hubby and I bought bedroom furniture from a local furniture dealer. Another caveat: If you are sensitive to chemicals, the cheap foreign furniture offgasses.

I have a trade account with Wayfair and have been very pleased. I actually bought a $3k dining table (that I had seen in person). One of the leaves was scratched and when I asked for a replacement leaf, they sent me a whole new table no questions asked. It was cheaper for them to let me keep the old table than to ship it back, so I ended up with 2 $3k dining tables for the price of one! (I kept all the leaves and donated one to charity)

Horrible company. My package was delivered, yet it was not delivered INSIDE my property but outside my property gate and subsequently stolen. The company insisted it was delivered, although I showed proof that the delivery photo showed it placed in the public street. The company insisted on a police reports filed within 2 weeks of my claim, yet I was leaving for Europe for 3.5 weeks, the same day Wayfair requested the police report. Obviously, I could not provide such. So, they took my money, take zero responsibility for the loss of the package ( although I am sure they are insured), took my money and could care less about their customers. I will never buy from this company again!

Horrible company. My package was delivered, yet it was not delivered INSIDE my property but outside my property gate and subsequently stolen. The company insisted it was delivered, although I showed proof that the delivery photo showed it placed in the public street. The company insisted on a police reports filed within 2 weeks of my claim, yet I was leaving for Europe for 3.5 weeks, the same day Wayfair requested the police report. Obviously, I could not provide such. So, they took my money, take zero responsibility for the loss of the package ( although I am sure they are insured), took my money and could care less about their customers. I will never buy from this company again!