Thank you for reaching out to us for assistance. Yes of course, we can, and will, gladly assist you with resolving this matter.

Rest assured that all of our products include a 30 Day Manufacturers Warranty, protecting against any factory defects.

Please reply to this message with your Houzz Order Number. Upon receipt, we will have a representative from Houzz Customer Support reach out to you directly for complete resolution.

Thank you for providing the requested information. We have reached out to Houzz Customer Support, created a help ticket on you behalf, and you will be contacted with a resolution momentarily.

Yesterday, Paria with Houzz Customer Service had attempted to contact you and left a message for call back at the phone number you have on file for your order.

We are calling Houzz Customer Service again to reach you, though if you would like to do so as well, the phone number is (800)368-4268.

You may expect to be contacted shortly.