My guess would be they are low quality Windows that were poorly installed then repaired poorly.

Pictures may help but I would tend to think toddinmn is spot on.

Agree, sounds like a poor quality product bought cheaply ?

+1. What window was this that was installed.

Chances of any changes to glass performance are very remote. On the other stuff, I'd tend to agree with the guys above, but even that is speculation. Some additonal details and perhaps pictures would help

Probably a terrible window, or your expectations are not realistic

http://www.bonnevillesolutions.com/ I was told they were high quality windows,double pane,argon gas. I think most of you are right regarding instulation .maybe these photos will help. You will notice that condensation builds up on the outside of the windows,you can see this in the picture of the top windows ,they informed me this means the windows are working as long as the condensation is not on the inside. I called the company and they will again send someone out to look at them. I think it may have been a shipment or installation issue. Thanks everyone for you comments,most appreciated!

Insulting window treatments can be an excellent choice in the right circumstances. In this case the OP has mentioned condensation issues, which would be substantially exacerbated by adding insulated window treatments. Poor advice in this case.

Don't even waste money on Windows just install cellular shades.

External moisture that could be wiped off from outside the house is fairly common in certain weather conditions and is not indicative of a window problem. Interior moisture or worse, moisture between the panes of glass, is a problem.

Gosh whoever designed that sim sash transom should be yelled at ..your visible glass looks very smushed from the street on that bottom picture..and those grilles make absolutely no sense in my opinion..sorry about your situation with the performance

We removed the small row of windows and replaced them with the angled windows you see in the picture above.Believe me we were not happy when we arrived and seen those ,they were not what we ordered. And yes a lot of things have been a disappointment. They company is sending someone to check them out to see what can be done if anything. If nothing else I will consider cellular shades. I will check out the websites. I am in Canada so would need a company who ships here.Thanks to everyone for your help,most appreciated!

Sorry for the difficulties. Building a home should be fun and exciting. It is a pretty home and on what appears to be a lovely piece of property. The windows sound like a combination of poor install and product. Casements should be one of the more robust units out there, so if they are bowing...the product is substandard and the install was probably bunk. I agree about the transoms looking way to short. Shades are only going to exacerbate the condensation issues as stated above by HomeSealed and instead of condensation alone, you will have mold in mildew in a matter of winter seasons. If this in inside the first year of the home, you need to push hard to get this stuff fixed and fixed right.

I agree a build should be enjoyable,this one was nothing short of a nightmare. Issue after issue.The condensation is only on the outside at this point and ultra windows said that is normal. So now we are waiting on the inspector from the window company to come check things out. Thanks for your help and kind words,most appreciated.

There casement look like it is A very stout unit from there website.

Inspector says everything looks fine,windows are an R-4 so the glass will feel cold,he suggest we get blinds to help keep the cold out.

Perhaps some distortion in the pictures makes the installation look more "wrong" than it actually is. The inspector is right, from the comparative standpoint, that an R-4 window (pretty good performance if its a true R-4) is going to feel cold next to an R-13 - R-19 wall. That is just the way that energy moves in this case and energy is going to flow through the past of least resistance. When you feel cold here, you are actually feeling heat loss in a given area. This is one of the reasons that I think Triple pane is gaining market share as our homes get more efficient.

The inspector informed me the walls are an R-40 rating as the home was built using icf foam blocks thus making the windows colder . Pretty much what you are saying,he also informed me that triple pane would not make much difference. However in some places we can hear the wind vibrate through the seals,he told me this is normal. The noise is loud enough that it keeps a person awake through the night. This I do not believe to be normal what would be your opinion on this?

The inspector is, for lack of a better descriptor here, incorrect as it pertains to both of those points. There are triple pane windows out there that have thermal data that pushes them to the R-6 and greater level. That, by definition, would make them 150% more thermally resistant to what you have now.

As far as the wind, that is way off. That style of window should be tight as a drum and even tighter when the wind blows for that matter.

That does not sound normal, but a well sealed house can make the the Windows the weak point.

I had thought as much WOW ltd that he is off on both points,I sent an email off the the head company again explains what I was told by the inspector guess I will have to wait,again. Thanks as well Todd ,I'm guessing in the end I will have to get blinds.

The ICF walls are clearly not leaking any air. Are the top plates of the interior walls (non-vaulted) sealed in the attic?

Well I know they have blown in insulation in the attic which covers everything up there. Soffits are open all around the outside edge as they should be ,each room that is vaulted(3) the outside walls are made of wood,not ICF and insulated with R-20 insulation and vapor barrier.

If the windows were deglazed and you are feeling air coming around the edge of the glass and the glazing bead, My guess would be that they weren't sealed back correctly. Most manufacturers use a double sided tape or sealant that adheres the glass to the frame. To deglaze them the service rep must cut the seal to get the glass loose. If he didn't retape or caulk the sashes before re inserting the glass you could feel cold air and/or hear rattling.

I will mention this to the window company,thanks!

That would be a huge oversight if they did not re-seal the IGUs. I cannot imagine that any professional, good enough to deglaze and reglaze, would do that. I won't say that it hasn't happened, but I would be very surprised.

Blown in cellulose is great and a superior insulation to blown in fiberglass, but it doesn't address air sealing in this case. Here is a good link on air sealing for some very, very, very boring Sunday reading.

DOE on Air Sealing

Nothing would surprise me here at this point. Doesn't appear they are going to do anything more,well telling me there is nothing they can do. I,ve bookmarked the site will take a look at it.,thanks!

Oh I definitely understand. Would need someone to actually come and look at the windows to make a realtime diagnosis,but every bit of information helps.Thanks!