Hello, thanks for asking about the Kobe Brillia Wall Mount Range Hood. In the case of the item arriving damaged, the Damage Policy would apply. The details are shown below for your reference:

All Products are shipped to you in appropriate packaging to help ensure that you receive your purchase in excellent condition. Upon receipt, please inspect your package closely.

• If you receive a damaged Product, Houzz will assist you in receiving a replacement or refund as quickly as possible, at no cost to you.
• Should you observe significant damage to the outer packaging, reject the shipment and have the carrier return it.
• If there is minor damage to the packaging, indicate as such when you sign for the shipment.
• In the unlikely event that you find the Product to be damaged upon opening it, you must notify Houzz Support at http://support.houzz.com within 5 days of receipt.

thank you

i just purchased that one

Hopefull i be a happy camper when it comes in

You're welcome!