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Warranty

9 years ago
What's included in the 3 yr limited warranty
TKC Barbados 11 Piece Patio Wicker Sofa Set in Gray · More Info

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  • PRO
    9 years ago
    last modified: 8 years ago

    Three (3) Year Limited Manufacturer's Product Warranty*

    TK Classics warrants that its patio furniture is free from manufacturing defects as of the date of purchase. This 3 year limited warranty applies to the TK Classics Patio furniture manufactured in 2014 or after listed on the current website of Design Furnishings.

    TK Classics warrants the frame against breakage a full 3 (three) years from the date of purchase under normal use. Additionally, TK Classics warrants the wicker strapping against breakage for a full 1 (one) year from date of purchase, under normal use.

    TK Classics warrants the cushion covers against fading for 2 years from the date of purchase under normal use.

    BEWARE: Glass table tops can cause damage to the table top wicker if left in direct sunlight

    Tables must not be stored upside down. Repairs or replacement parts will be provided at the discretion of Design Furnishings.

    In the case of discontinued models or finishes we will repair or replace the item or parts with the closest comparable current model.

    Items not covered: Table tops, umbrellas, cushion foam or cushion fillings, overhead shade covers, wood furniture, cast iron and steel bases, the natural weathering of wood finishes, breakage of glass, fading of fabric after 2 years, staining or mildewing of fabric and strapping or the compression of cushion fillings are not covered under the warranty.

    This warranty does not cover wear, fading, shrinkage of cushion covers due to misuse, abuse or accidents, damage caused by artificial lighting sources or variation of the color or graining of wood or wood products nor ridges or rough areas in marble or variations in its color or graining or natural variations in graining and color of leather or any item that has been altered in any way by the purchaser.

    We also do not cover the failure of furniture which, in our opinion, was caused by acts of God, accident, neglect, improper shipping or handling, or unreasonable or abusive use, and our warranty is void if proper care and/or maintenance is not followed.

    Furniture stored outside or in other cold storage areas should be drained of any water. If allowed to freeze inside the furniture, water can damage the tubing. Water can also cause molding which along with damage cause by freezing is not covered under this warranty.

    Contact our Customer Service Department to file a warranty claim by calling or in writing. Complete and return this Claim Form providing pictures and proof of purchase. No returns will be accepted without properly filed claim form and prior written authorization from our Customer Service Department. After authorization is received, your furniture must be returned in the original packaging, freight prepaid.

    This warranty applies only to TK Classics furniture listed above, sold by Design Furnishings after January 1, 2014 and is limited to 3 years from the date of purchase. This warranty is in lieu of any other warranty expressed or implied by law. This is a limited warranty and extends only to the original purchaser at the address of the original delivery. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

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