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jenine_abbassi

Return policy says unopened, can you clarify?

8 years ago
I'm interested in this couch but am concerned about the return policy just in case we do not like it in our space. Please clarify what unopened means. Is it referring to the protective plastic or shipping material the couch comes in?

Also, how is the couch shipped/delivered if there is no assembly required?
Monroe 3-Piece Sectional Sofa, Baltic, Chaise on Left · More Info

Comment (1)

  • PRO
    8 years ago

    Hey There!

    Thanks for reaching out to us at Apt2B about the Monroe 3-Piece sectional! The Monroe is built to order in our downtown Los Angeles factory (made in the USA!) and it even ships out with free white glove delivery. It's been one of our most popular sectionals since its launch - Nice pick!

    The Monroe will be delivered with our amazing white glove delivery service! They will assemble everything, place it in your room of choice, and take away all the packaging. Once the white glove delivery assembles the Monroe, you will be able to inspect it fully and if a return is needed, our team will disassamble, re-package, and a refund will be processed for you minus the cost of return shipping!

    Please let us know if you have any other questions, we're happy to assist!

    -Apt2B Customer Care