Hi Joy,
Solaria complies with the Houzz standard return and damage policies.

• Seller must honor all return and refund requests that are initiated by a customer within 30 calendar days after delivery.
• Seller will provide proper shipping information, Return Merchandise Authorization (RMA), and any other information necessary to complete a return within 48 hours of a return request.
• Seller will promptly confirm receipt of returned goods and notify Houzz customer support to process the refund.
• Seller must issue a full refund or exchange for any damaged shipment unless otherwise agreed to with the customer for any partial refund.
• If Houzz deems that a seller has violated the guidelines or intentionally created a bad experience for a customer, the seller will be required to pay for return shipping.