I was told that Ceaserstone only has one guy that does all their customer service issues like that.

tratchie75 that sound about right for this company.

Please contact us, and we are more than happy to do a formal report for you, free of charge. Please outline the issues, photos and any other information.

Caesarstone like all other quartz manufacturers, supply sequential or same batch slabs. If you look under the counter you will see a series of numbers etc please let us know what these are as well.

Also on your warranty card for registration it will also have the slab numbers etc. or ask Caesarstone for this information as they have it recorded.

Also photos of under the counter where we can see each piece that is put in the branding and or which way it is running

mayflowers this company does not really care two hoots

Disappointed to hear this and I hope they come through for you. I am looking to do extensive countertops with Caesarstone - kitchen, bathroooms, laundry, butler pantry. I am becoming concerned after reading some of these posts that I should change to a different company.

Thank you for posting, I am in the searching stages for a counter, so learning can help me to avoid mistakes. I love the ideas of photographing the slabs (Slab numbers) and the info on the back of the slabs. Great information!

tratchie75 the marketing perception is "Premium Brand" there are far better options out there.